Henry Ford Health System Lab Service Rep Outreach - Full Time - Days in West Bloomfield, Michigan


Functions with a high degree of independence to perform specimen collection, accessioning, and preparation for transport as a primary function. Helps to identify and meet the needs of laboratory customers. Corresponds within the office and by telephone to provide information and resolve problems related to test requests, submission requirements, and result status. Uses information systems to gather data and track client encounters. Must demonstratecompetency, reliability,productivity, and compassion on a sustained basis. May transport samples and must be available to cover on short notice.


  1. Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems.

  2. Demonstratesstrong customer service focusby serving as a role model to laboratory staffing the areas of communication, teamwork,ownership, reliability, and sensitivity.

  3. Performs blood sample collection or phlebotomy as a primary job duty. Must demonstrated competency, productivity, and compassion on a sustained basis with all patients presenting for service.

  4. Understands and usesservice recoveryconcepts and tools.

  5. Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting.

  6. Trains employees, students, and/or laboratory customers. May travels to one or more office locations to provide coverage, including short notice staffing assistance.

  7. Implements systems to track client encounters and ensure timely follow-up. Maintains and reports performance information on laboratory service standards.

  8. Coordinates expedited handling of special test requests, including arrangements for transportation and reporting.

  9. Complies with established departmental and institutional policies and procedures, objectives, quality assessment and improvement programs, safety, environmental, and infection control standards.

  10. Performs other related duties as assigned or requested.


  1. High school graduate or equivalent required.

  2. Ability to follow written and verbal instructions and demonstrate exceptional customer service skills is required.

  3. A diploma or certificate of formal phlebotomy training is preferred

  4. Minimum of two years phlebotomy experience with demonstrated competency in specimen collection from patients of all ages is required.

  5. Candidates must possess and maintain a valid Michigan motor vehicle license and reliable transportation with insurance, for rotation across sites and sample transport.

  6. Must demonstrate successful use of information systems and organized work habits.

  7. Experience in a hospital or clinic laboratory is preferred.

  8. Familiarity with medical terminology preferred.


    Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

    care systems, is a national leader in clinical care, research and education. The system includes

    the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

    insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

    network and many other health-related entities throughout southeast Michigan, providing a

    full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care.

    The health system also is a major economic driver in Michigan and employs more than 24,600

    employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The

    health system is led by President and CEO Wright Lassiter III. To learn more, visitHenryFord.com.


    Whether it's offering a new medical option, helping you make healthier lifestyle choices or

    making the employee enrollment selection experience easier, it's all about choice. Henry

    Ford Health System has a new approach for its employee benefits program - My Choice

    Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

    dozens of options for all of our employees including compensation, benefits, work/life balance

    and learning - options that enhance your career and add value to your personal life. As an

    employee you are provided access to Retirement Programs, an Employee Assistance Program

    (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness

    and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other

    benefits and services.

    Equal Employment Opportunity/Affirmative Action Employer

    Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.