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Beaumont Health System Business Office Assistant in Warren, Michigan

divGeneral Summary:Under general direction, performs functions related to business activities including, but not limited to: greeting patients, families and visitors, scheduling and registering patients for appointments via phone and face-to-face communication, collecting and posting patient payments, completing charge entry activities, monitoring registration work queues, faxing, copying, collating correspondence, ordering office and medical supplies. The Business Office Assistant performs responsibilities in accordance with Beaumont Health and Beaumont Medical Group policies and procedures to ensure efficient operations, which embrace the mission and vision of Beaumont Health and promotes patient satisfaction while delivering patient and family-centered care (PFCC).This position includes general front desk, reception and check in/check out duties deemed necessary to support the physician's practice. Maintenance of smooth patient flow and support within the clinic in a manner that is friendly, inviting and patient centered. Additional responsibilities will generally include but not be limited to handling of patient telephone calls, registering and scheduling patients.Essential Duties:Schedules patient appointments, maintains provider schedules.Completes patient registration following the Beaumont Health Corporate Registration procedures (i.e. demographics, insurance verification, payment collection).Informs patients of delays in appointment times and/or processing of requests.Effectively communicates with all internal and external customers and patients.Coordinates medical record for release, in accordance with Beaumont Health and Beaumont Medical Group policies and procedures.Performs general office work; copying, faxing, filing, scanning, handling correspondence.Coordinates and facilitates new patient and annual forms (i.e. consent to treat, medical records release).Demonstrates knowledge and commitment to the mission, philosophy and objectives of the Beaumont Medical Group and Beaumont Health.Provides a pleasant and comfortable environment. Demonstrates compassion, caring and sensitivity to patients and others in all daily encounters and transactions.Demonstrates knowledge of and utilizes performance improvement plans to improve patient outcome and satisfaction.Demonstrates competency in job skills and attends mandatory training programs.Verbalizes knowledge of and participates in emergency management exercises.Ensures functionality of equipment.Participates in maintaining continuous accreditation readiness.Active participation as a team member, including mentoring new employees.Attends work as scheduled.Attends and participates in all practice/department meetings, as required.Participates in the patient referral process, as required.Maintains inventory and stocking of supplies and equipment, may include ordering of supplies.Demonstrates knowledge for academic and residency programs for resident and fellowship sites (i.e. resident rotation, resident scheduling, office workflows).l

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