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Beaumont Health Technical Aide in Troy, Michigan

GENERAL SUMMARY:

Assist the patient care team in stocking and maintaining equipment in the Emergency Room, provide patient care such as obtaining vital signs, applying monitors, transporting EC Service Line patients to and from testing and to the patient care units, and in certain circumstances, to provide companionship and observation to patients in order to limit purposeful or non-purposeful self-inflicted injury.

STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training:

High school diploma or GED equivalent.


B. Work Experience:

Related patient care experience is desirable.

C. Certification, Licensure, Registration:

Current American Heart Association BLS for Healthcare Providers certification and other certifications as required by department.

D. Other Qualifications:

  • Ability to demonstrate Beaumont customer service standards and behaviors in all aspects of job performance.

  • Reinforces hospital customer service recovery program and identifies customer service recovery opportunities

  • Basic computer skills essential.

  • Must at all times demonstrate courteous behavior, give clear directions, maintain high standards of personal appearance, introduce self by name and function, treat all customers with dignity, provide comfort, provide clear and adequate information, respond promptly to requests for service, maintain confidentiality, and be ambassadors of Beaumont Health.

ESSENTIAL DUTIES:

  1. Provides comfort items (i.e. food, beverages, pillows, blankets) to patients in the EC.

  2. Completes patient care activities as assigned: i.e., obtaining and recording vital signs, cleaning rooms, making beds/stretchers, placing cardiac monitors, blood pressures cuffs on patients, moving patients into hallways and updating patient location in Tracker, moving patients with C-Spire Precautions, etc.

  3. Rounds to assess patient/family non-clinical needs.

  4. Delivers excellent customer service by exhibiting courtesy, direction, image, introduction, dignity, comfort, information, response, confidentiality, and teamwork as defined in the customer service standard.

  5. Assists in stocking supplies/equipment in all emergency room areas.

  6. Manages inventory of supplies and equipment.

  7. Maintains a log for scheduled maintenance of equipment.

  8. Communicates supply and equipment status and needs to nursing leadership.

  9. Functions as a patient sitter as necessary.

  10. Runs for blood, supplies, and/or performs CPR or other duties during resuscitations/critical cases.

  11. Transports patients to tests, IP beds, etc. as needed.

  12. Other miscellaneous duties NOS as assigned by the Charge Nurse.

  13. Provides care assignments under the direction of the registered nurse.

  14. Demonstrates knowledge of and competently performs technical procedures.

  15. Provides care and performs duties in accordance with the plan of care, unit routine, and hospital policy.

  16. Maintains a safe, secure environment for patients, visitors and co-workers

  17. Performs delegated responsibilities in which education and training has been provided and competency assessed.

  18. Uses equipment properly

  19. Upholds the patient's rights in the provision of care

  20. Promotes infection control and safety as it relates to the patient and employee environments

  21. Participates in unit based activities, staff meetings and committees.

  22. Communicates with Registered Nurse and members of healthcare team.

  23. Conveys information completely and timely

  24. Effectively interacts with others

  25. Delivers excellent customer service by exhibiting the Beaumont Standards

  26. Demonstrates knowledge, understanding, and embraces cultural traditions and lore of community served.

  27. Provides assistance to individuals in a manner that takes into account their special needs, cultural needs, and age-related needs.

  28. Demonstrates knowledge of physical, intellectual, psycho-social, developmental tasks, major fears, and stressors significant for each age group served.

  29. Demonstrates and is observed to possess knowledge of patient rights, advance directives, and ethical issues each age group served.

  30. Demonstrates and is observed to possess knowledge and ability to provide a safe environment of care and recognize safety risk considerations for each age group served.

  31. Provides assistance to individuals in a manner that takes into account their special needs including cultural and age-related needs.

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