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Henry Ford Health System Optometric Assistant- OptimEyes Troy- Full Time 40 Hours - Rotating Shift in Troy, Michigan

GENERAL SUMMARY:

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Perform visual preliminary testing to include: auto refraction, inner-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, but not limited to these skill sets.

  • Documentation recorded into the electronic medical record: Preliminary testing entries and patient chief complaint, medical history, medications, and social history, previous/current contact lens and eyewear prescriptions, but not limited to these entries.

  • Escort patient throughout the exam process and transfer authority to appropriate department: Eyewear Consultant, Dispenser, or Customer Service Representative Educate patients on contact lens handling, wearing schedule, care and importance of owning prescription glasses.

  • Accurately performs, follows, and adheres to the scheduling guidelines and to the allotted time given to perform preliminary testing and electronic medical record entries for each scheduled appointment.

  • Interpret a doctor’s prescription and suggest products and enhancements to address specific prescription requirements

  • Responsible for completing department training program and all necessary educational requirements to perform job responsibilities

  • Answer and address customer concerns and questions.

  • Direct customer to the appropriate source when unable to address customer questions.

  • Handle multiple customers effectively with tact and a sense of urgency.

EDUCATION/EXPERIENCE:

  • Requires a High school diploma or GED

  • Requires basic math skills

  • Previous customer service or optometric tech experience preferred

  • Computer and/or electronic medical records knowledge preferred

  • Retail and/or hospitality and/or customer service experience preferred

  • Must be willing to work a rotating schedule including evening and weekend hours

    Overview

    Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

    care systems, is a national leader in clinical care, research and education. The system includes

    the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

    insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

    network and many other health-related entities throughout southeast Michigan, providing a

    full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care.

    The health system also is a major economic driver in Michigan and employs more than 24,600

    employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The

    health system is led by President and CEO Wright Lassiter III. To learn more, visitHenryFord.com.

    Benefits

    Whether it's offering a new medical option, helping you make healthier lifestyle choices or

    making the employee enrollment selection experience easier, it's all about choice. Henry

    Ford Health System has a new approach for its employee benefits program - My Choice

    Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

    dozens of options for all of our employees including compensation, benefits, work/life balance

    and learning - options that enhance your career and add value to your personal life. As an

    employee you are provided access to Retirement Programs, an Employee Assistance Program

    (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness

    and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other

    benefits and services. Employee's classified as contingent status are not eligible for benefits.

    Equal Employment Opportunity/Affirmative Action Employer

    Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
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