Alternate Solutions Health Network Hospice, Program Assistant in Troy, Michigan
Beaumont Home Health and Hospice is looking for an organized and driven professional to join us as a Program Assistant for Hospice.
As a Program Assistant for Hospice, you will assist the field staff in providing exceptional care by scheduling visits to meet client care needs effectively and efficiently. All patients' and field staff inquiries or concerns are addressed courteously and promptly adding to the overall outstanding patient experience.
Our employees enjoy: Competitive Pay, Medical/Dental/Vision Insurance, 401(k) Match, Verizon Wireless Discount, Paid Time Off, and more!
Staff/assign new clients to clinicians according to scheduling protocols matches patients with a field staff member by determining best match in clinical skill sets and personality
Responds promptly and courteously to all patients' inquiries or problems with consideration to their special, age-related needs
Collaborate with administrator/supervisor regarding client concerns or complaints
Responsible for supporting Clinical Managers and their teams
Facilitates communication between field staff, office staff, and clients as necessary
Coordinates and maintains monthly schedules for the Clinical Manager/Team
Assists in completing routine duties while meeting the needs of the team as well as effectively covering agency needs
Address missed, declines, unverified, and reassigned visits with field staff
Provides administrative support to assigned team to meet the objectives of the team, including team preparation, schedule rotation as needed to ensure coverage throughout the week and weekend as appropriate
Problem-solving and creative in achieving client visit coverage for call-ins, emergency visits, high census, specialty visits, maintains visit quotas and arranging for provisional assistance as needed
Runs reports on behalf of the team, to determine compliance with regulatory requirements
Attends all mandatory in-office meetings Understands and practices all HIPAA regulations
Other duties as assigned
High-School graduate or equivalent, Associates Degree preferred
Minimum of one year of experience in the health care industry and experience in home care is preferred
Proficiency in medical terminology
Ability to learn new database system and run reports to analyze data
Experience working with Microsoft Outlook, Word, and Excel preferred
Effective and clear oral and written communication skills
Ability to listen and work with a diverse group of people
Organized and detail oriented
Ability to identify a problem, look for possible solutions, make a decision, and implement the course of action
We can't wait to meet you!
Beaumont Home Health and Hospice is an equal opportunity employer.
Street: 1975 Technology Dr
Work Days (Example, Mon – Fri or Thur/Fri/Sat/Sun): Mon - Fri
Work Hours (Example, 8:15 am to 5:00 pm): 10:00 am to 6:00 pm