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Munson Healthcare Pharmacy Tech II in Traverse City, Michigan


Pharmacy Technician License issued by the State of Michigan or a temporary license by starting date and full licensure within 180 days of hire date.

High school diploma (or G.E.D. equivalent), courses in chemistry and biology preferred. Pharmacy Technician Associate of Arts Degree, Associates degree with pharmacy experience, Bachelor’s degree preferred, or equivalent.

Pharmacy experience (minimum 1 year).

Knowledge of how a retail pharmacy operates and functions is desirable.

Basic knowledge of medications, medical nomenclature and ability to read physicians' orders.

Typing 30 wpm minimum.

Must have legible handwriting and/or printing.

Numerical comprehension and mathematical skills.

Ability to communicate verbally, comprehends verbal instructions, and has good telephone etiquette.

Good vision, manual dexterity, and physical ability to withstand the majority of shift on feet while moving around.

Experience with on-line computer systems, especially for retail pharmacy, is desirable.

Experience with on-line insurance adjudication is desirable.

General clerical skills.

Failure to obtain Full License within 180 days will result in termination of employment.


Under general supervision of the Ambulatory Pharmacy Coordinator, Ambulatory pharmacists, or Pharmacy Manager

Daily activities are set forth but not limited by a responsibility list and monitored by general and direct supervision from the staff pharmacists on duty.

All medications prepared or obtained for dispensing must be prepared under the supervision of and checked by a registered pharmacist.

Has daily working contact with many other health care personnel from various practices.


Cares for patients in the all ages (birth and above) category.


  1. Supports the Mission, Vision and Values of Munson Healthcare.

  2. Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

  3. Promotes personal and patient safety.

  4. Uses effective customer service/interpersonal skills at all times.

  5. Ability to tactfully and respectively interview patients, or family member, regarding prescriptions and insurance

  6. Answers phone calls with skill, takes messages, and refers phone calls when appropriate.

  7. Maintains files and records in good order.

  8. Retrieves and processes Interactive Voice Response (IVR) and WebRx refill request promptly and efficiently.

  9. Enters prescriptions into computer system for dispensing, refill requests, and performs data entry and data retrieval.

  10. Performs general housekeeping continually to maintain a neat, clean, professional-appearing environment.

  11. Performs secretarial duties as requested.

  12. Performs counter/cash register and POS system duties.

  13. Performs inventory control, stocking, checking in and storage, which includes ordering, and fiscal inventory of medications in all areas of the Ambulatory Pharmacy Department.

  14. Rotates inventory; checks for and removes outdated or damaged merchandise and returns to vendor.

  15. Participates in annual inventories.

  16. Follows proper hand hygiene and abides with hand hygiene policies at all times, including cleaning hands between each patient room.

  17. Enters prescriptions in the computer system for dispensing, requests refills, perform data entry/retrieval, etc.

  18. Prepares pharmaceutical products for final check and dispensing by pharmacist.

  19. Performs third party billing, manual reconciliation of payments, and rebilling as necessary. Generates bills and records receipts of payment for merchandise sold.

  20. Attends required continuing education programs and MMC mandated inservice/education.

  21. Greet customers and perform intake function for prescription/service requests.

  22. Familiarity with patient care areas (inpatient and outpatient) to visit to educate patients about services and receive prescriptions

  23. Assists in the training of new Pharmacy employees.

  24. Monitors fax line for physician faxes (refills approved, Hospice referrals, etc.), prescriptions returned, etc.

  25. Process Hospice admission, discharges, and transfers

  26. Maintains individual Hospice files of processed orders/records.

  27. Performs filling of Hospice medications and related documents

  28. Performs some secretarial-type and clerical-type duties such as record keeping, filing, billings, and accounts reconciliation.

  29. Processes required records for controlled substances. Reports any problems immediately to pharmacist.

  30. Assists in maintaining all Pharmacy records required for monitoring productivity and Quality Assurance programs including refrigerator temperature log.

  31. Performs all other duties as assigned.