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Job Information

CVS Health Nurse Care Manager - RN - Telework in MI in Traverse City, Michigan

Job Description

This position will be working from home and will require the employee to hold license and be located in Michigan.

Program Overview

Help us elevate our patient care to a whole new level! Join our Aetna team as an industry leader in serving dual eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our Dual Eligible Special Needs Plan (DSNP) members, who are enrolled in Medicare and Medicaid and present with a wide range of complex health and social challenges. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members’ health care and social determinant needs. Join us in this exciting opportunity as we grow and expand DSNP to change lives in new markets across the country.

Position Summary/Mission

Our Care Managers are frontline advocates for members who cannot advocate for themselves. They are responsible for assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member’s overall wellness.

Fundamental Components

Fundamental Components

  • Develops a proactive plan of care to address identified issues to enhance the short and long-termoutcomes as well as opportunities to enhance a member’s overall wellness.

  • Uses clinical tools and information/data review to conduct anevaluation of member's needs and benefits.

  • Applies clinical judgment to incorporate strategies designedto reduce risk factors and barriers and address complex health and socialindicators which impact care planning.

  • Conducts assessments thatconsider information from various sources, such as claims, to addressall conditions including co-morbid and multiple diagnoses that impactfunctionality.

  • Uses a holistic approach toassess the need for a referral to clinical resources and other interdisciplinary team members.

  • Collaborates with supervisor and other key stakeholders in the member’s healthcare in overcoming barriers in meeting goals and objectives, presents cases at interdisciplinary case conferences

  • Utilizes case management processes in compliance withregulatory and company policies and procedures. Utilizes motivational interviewing skillsto ensure maximum member engagement and discern their health statusand health needs based on key questions and conversation.

Background Experience

Background Experience

  • Minimum 3-5 years clinical practical experience

  • Minimum 2- 3 years CM, discharge planning and/or home health care coordination experience

  • Confidence working at home/independent thinker, using tools to collaborate and connect with teams virtually

  • Ability to travel within a designated geographic area for in-person case management activities as directed by Leadership and/or as business needs arise - when Covid 19 restrictions shift

  • Bilingual desired

  • Excellent analytical and problem-solving skills

  • Effective communications, organizational, and interpersonal skills.

  • Ability to work independently

  • Effective computer skills including navigating multiple systems and keyboarding

  • Demonstratesproficiency with standard corporate software applications, including MS Word, Excel, Outlook, and PowerPoint, as well as some special proprietary applications

Education and Certification Requirements

  • Registered Nurse with active state license in good standing within the region where job duties are performed is required.

  • If residing in a compact licensure state, it is preferred that RN license is part of the compact.

  • Certified Case Manager is preferred.

Additional Job Information

Typical office working environment with productivity and quality expectationsWork requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.Ability to multitask, prioritize and effectively adapt to a fast paced changing environmentPosition requires proficiency with computer skills which includes navigating multiple systems and keyboardingEffective communication skills, both verbal and written.


Associate's degree or equivalent experience

Percent of Travel Required

0 - 10%

Business Overview

Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.