Munson Medical Center Financial Counselor in Traverse City, Michigan
ENTRY REQUIREMENTS Associates Degree or 2 years formal education or equivalent experience required Medical Terminology required or successful completion of medical terminology course in the probationary period. Failure to complete medical terminology will result in termination of employment. Two (2) years experience in customer service, healthcare or business related field. Keyboard – Computer Skills: Advanced keyboard, mouse, computer and Microsoft Windows skills. Must have knowledge, access and utilize all of the computer programs listed below in the probationary period. The applicant will be expected to maintain proficiency in all other applications relative to the position. Microsoft Word - Microsoft Excel - Internet/Web Browser - Star - Current email system - Insurance verification systems - Smart Web - Cerner applications - OTG Scanning - Huron applications - Star cash posting and APEX Must be able to pass a typing test of at least 40 words per minute with under 6 errors. Additional Entry Requirements: Above average oral and written communication skills and the ability to converse well on the telephone and in face-to-face situations is required. Applicant must be warm, friendly and sensitive to the feelings and concerns of others. Knowledge of current third-party payer reimbursement preferred. Ability to make credit decisions without close supervision and communicate these decisions to patients in a tactful manner. Work or education background, indicates ability to audit or verify written data for accuracy. Must be a self-starter and self-directed with the ability to work independently and function responsibly in a minimally supervised work situation. Proven decision-making and problem solving skills are required. ORGANIZATION: Under the general supervision of the Manager, Patient Financial Services, and the Patient Financial Services coordinator. Organizational reports to the Director of Patient Financial Services. May receive input/instructions from Patient Financial Services Director. Working relations with all ancillary department and co-workers. SPECIFIC DUTIES: Supports the Mission, Vision and Values of Munson Healthcare Embraces and supports the Performance Improvement philosophy of Munson Healthcare. Promotes personal and patient safety. Has basic understanding of Relationship-Based Care (RBC) principles, meets expectations outlined in Commitment To My Co-workers, and supports RBC unit action plans. Uses effective customer service/interpersonal skills at all times. Is required to meet minimum quality and productivity scores as defined by management. Delivers Medicare Important Message and Observation Letters as required. Works independently. Able to establish priorities and meet tight deadlines with strong problem solving ability. Contributes to the team orientation of the Patient Accounts area and, as such, is responsible for proper communication with all department members. Contributes to the team orientation of MMC and, as such, is responsible for proper communication between Patient Accounts, and all other departments. Responsible for data accuracy and input on the financial system. Handles questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital. Provide cost estimates for patients anticipating hospitalization for MMC out patient services, or regular admissions. Interviews in person or by phone, patients and relatives requesting credit arrangements. Counsels patient on payment options. Helps patients obtain financial assistance through appropriate state or federal agencies. Obtains and reviews pre-admission information on scheduled outpatients and inpatients. Resolves problems regarding insurance, lack of information, and provide financial advice as required. Accepts deposits, issues receipts, and makes payment arrangements on any unpaid balances. Verifies insurance benefits on problem accounts for all third party payors. Follows-up with insurance companies by telephone and letter to obtain payment. Dictates and sends collection letters as required. Handles problem patient correspondence. Makes collection telephone calls. Handles incoming collection calls. Will collect when appropriate. Interviews prospective charity recipients, disseminates applications, and determines eligibility. Follow-up with the Department of Social Services and patients for documentation needed to complete applications. Performs any other clerical duties relating to this job as directed by the Patient Accounts Manager. This listing of specific duties encompasses the major range of duties/responsibilities to be performed by the individual in this position. It should be understood that this is not meant to be a complete listing, and that such duties/responsibilities are subject to adjustment given the nature of this position.