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Munson Healthcare Director Transfer Center in Traverse City, Michigan

SUMMARY The Director is responsible for successfully managing and operating a system-wide centralized patient placement center. The Director provides the leadership and resources required to meet patient needs and financial objectives to support growth for the health system. This position serves in a dyad relationship with the Medical Director for System Transfers to partner with leaders throughout Munson Healthcare to drive initiatives and services to improve patient care and operational efficiencies. The Director is responsible for ensuring exceptional and efficient operational processes for the transfer center in accordance with the Mission and Values of Munson Healthcare. This includes communicating, directing, planning, organizing, and financial monitoring to facilitate the delivery of cost-effective, high quality health care services, in an ever changing and competitive healthcare environment.

ENTRY REQUIREMENTS • Master’s Degree preferred in Information Systems, Business, Healthcare Administration or related field. Degree may be substituted for relevant experience. • Demonstration of increasingly responsible management experience, preferably in a medium to large healthcare environment. • Experience leading and managing complex projects and multidisciplinary team members. • Experience working with senior and middle management and with physicians and other care givers. • Experience in project management and change management.

Demonstrated ability to operate successfully in a constantly changing, fast-pace environment.

Demonstrated ability to set and maintain high standards of performance in a collegial environment, holding people accountable for achieving deliverable metrics.

Demonstrated effective interpersonal skills, i.e. written and verbal communication, listening skills, consensus building, ability to relate at all levels within the organization; demonstrated ability to interact with physicians/other professionals and manage effectively with a wide variety of situations, cultures and settings, strong collaboration skills, effective team player.

Experience and understanding of working in data-driven, Lean culture.

Demonstrated behaviors that are consistent with Munson values and leadership principles.

ORGANIZATION The Director of the Transfer Center reports to the Munson Healthcare President of Community Hospitals and System Integration and has a dyad relationship with the Medical Director for System Transfers.

Direct reporting relationship for all Transfer Center staff. AGE OF PATIENTS SERVED No clinical contact with patients.

SPECIFIC DUTIES 1. Supports the mission, vision, values and principles of Munson Healthcare.

  1. Embraces and supports the Munson Alignment framework.

  2. Provides operational oversight to areas of responsibility ensuring timely and safe patient transfers from referring institutions and other admission sources.

  3. Collaborates with clinical and physician groups to continually refine protocols to deliver an exceptional experience.

  4. Ensures patient safety by implementing effective policies and processes that are compliant with TJC and regulatory requirements.

  5. Provides support and ensures that employees are performing their work consistent with organizational expectations and policies and procedures.

  6. Communicates, facilitates, translates, establishes boundaries and celebrates with team members to achieve exceptional employee engagement.

  7. Assesses and ensures selection, coaching, development and alignment of the team members work with achieving departmental plans based on organizational expectations. Escalates issues where necessary.

  8. Understands finance principles, budgets, reimbursement principles, capital expenditures, productivity measures and ensures the departments meets financial expectations.

  9. Develops and continually monitors key priorities and goals, assists in collecting and analyzing data and presents results to staff and other key stakeholders.

  10. Continually works to measure progress towards key goals, coordinating operations as needed to achieve them.

  11. Takes personal responsibility for the operation, measurement, assessment and improvement of the Transfer Center processes and performance in collaboration with clinical leadership teams.

  12. Performs other duties and responsibilities as assigned.

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