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Munson Medical Center Director-Critical Care in Traverse City, Michigan


This position provides strategic leadership and administration for assigned areas and/or service lines. Responsibilities include systematically implementing and enhancing all areas of True North. The director is responsible for patient care, nursing practice, safety and quality in accordance with organizational policies, evidence-based practice, and standards of professional nursing practice in their assigned areas. The director promotes a professional practice environment and develops and maintains collegial and collaborative partnerships with key stakeholders across the institution to positively impact all areas of True North.

Provides effective leadership by role modeling behaviors that promote professional and open communication. Demonstrates strategic thinking leading to action; is accountable for outcomes in all aspects of their responsible area. Responsible for integrating the strategic plan and execution of MMC’s goals and objectives through effective collaboration, quality, key performance indicators, patient relationships, team member communication and engagement. Assures that staff is practicing within their expected / appropriate scope and that effective and efficient patient care and patient safety is achieved.

The director collaborates with the unit / department managers to continuously improve processes and care, maintain employee and patient safety and satisfaction, maintain compliance with accreditation standards and attain operating goals. Facilitates and coordinates activities between departments not directly reporting to the director but are integrally a part of the departments of responsibility.

ENTRY REQUIREMENTS A master’s degree in nursing, business administration, hospital administration or a related field is required. If the masters is non-nursing, the candidate must have a BSN. Candidates currently enrolled in a master’s program will be considered; the degree must be complete within 18 months of accepting the role.

Three or more years of experience in a management / leadership position. Registered Nursing License in Michigan. Knowledge of scope of practice for all job descriptions of clinical staff in reporting departments. Demonstrated understanding of health care finance, statistics and data management is required. Must exercise high levels of public relations, organizational and speaking skills. Demonstrated entrepreneurship and creativity in problem solving. Personal computer literacy is required.


The position reports to the Chief Nursing Officer/Vice President of Patient Care Services of Munson Medical Center and, dependent upon the areas of responsibility, there may be additional reporting relationships.

The Director of Nursing works closely and positively with nursing leadership, staff nurses, physicians, Administration, peers, other employees and the community in general.


Cares for patients in the age category(s) checked below:

X All ages (birth & above)


Using the Nursing Process, Scope and Standards of Professional Practice, the Code of Ethics for Nurses and the state law, the role directs clinical practice, coordinates patient service delivery, educates and develops staff, manages the work environment and manages the budget to meet organizational goals. The leader in this role collaborates with multiple stakeholders and departments and functions under the direction of the Vice President Patient Care Services & Chief Nursing Officer and may have other reporting relationships (as noted below).
Knowledgeable regarding applicable health care regulations and accrediting agency requirements. Collaborates with stakeholders across disciplines and the organization to achieve outcomes.
Supports the Mission, Vision and Values of Munson Healthcare by demonstrating the organizational values in all aspects of their work and behaviors as outlined below.

Accountability: We are accountable to our patients and each other for our decisions.

Key Behaviors Coach the next level down by identifying the gap between the current and future state of the area. Consider all impacts to True North with decision making – coach others to identify how their daily work might have impact. In collaboration with direct reports, routinely go to where the work is being done, to observe for compliance with standard work and seek best practices that evolve the standard. Hold managers accountable to collaboration with the font-line to analyze data, understand variation and encourage experimentation to address re-occurring process issues.

Respect: We respect everyone, everywhere, every day. Key Behaviors Coach to encourage goodness of intent and address disrespectful behavior. Focus on failure in the process/systems rather than criticism about individuals. Support managers to seek involvement from front-line staff in process improvement.

Stewardship: We carefully use resources entrusted to us. Key Behaviors Establish a regular cadence to communicate True North and priorities of the organization. Prioritize competing needs based on available resources – using a standard process. Maintain awareness of and support initiatives to use feedback from the Voice of the Customer to validate and improve current processes. Coaches managers to focus on improving the process rather than just creating temporary work-a-rounds.

Compassion: We show compassion and understanding in all of our encounters with others. Key Behaviors Round/interact regularly with staff – seeking to understand and remove barriers that prevent achievement of True North. Recognize and reinforce positive behaviors.

Teamwork: We approach all of our work with a spirit of collaboration. Key Behaviors Go to the front line on a routine basis to understand how True North is being translated and understood – placing emphasis on teaching the ‘why’. Make decisions by inclusion of key stakeholders – and actively seeking the Voice of the Customer, ensuring consensus is obtained. Coach “system” perspective thinking. Support and engage in cross-functional teams to understand and optimize up and downstream impact of the department workflow.

Safety: We make safe work practices a top priority every day. Key Behaviors Encourage people to speak up with safety concerns (VOICE) Work with other stakeholder to address failure in process/systems that compromise safety. Create and encourage a safe environment to surface safety issues – and reward safety issues brought forward

Area specific responsibilities: Critical Care The Director incorporates the oversight of nursing in their assigned units / clinics / areas of responsibility. The director collaborates with the unit / department manager to continuously improve processes and care, maintain employee and patient safety and satisfaction and attain operating goals.

  1. Supports the Mission, Vision and Values of Munson Healthcare.
  2. Embraces and supports the Performance Improvement philosophy of Munson Healthcare.
  3. Promotes personal and patient safety.
  4. Uses effective customer service/interpersonal skills at all times
  5. Maintains professional working relationship with patients, families, nursing staff, providers and the entire health care team.
  6. Works within the guidelines of nursing and hospital standards of practice, policies and procedures.
  7. Performs other duties as assigned.