Spectrum Health Patient Services Rep Assoc, Fulltime, Primary Care Royalton, Lakeland in St Joseph, Michigan
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Provides clerical support to assist in the delivery of quality health care services.
Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports. May need to document patient phone call in EHR for call routing/resolution.
Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments.
Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Required High School Diploma or equivalent
Preferred Vocational/Technical One year certificate from college or technical school (based on Spectrum Health entity and department).
SITE - Center For Outpatient Surgery - 3900 Hollywood Rd - St Joseph
Primary Care Practice - Royalton
Day (United States of America)
Weekly Scheduled Hours
Hours of Work
M-TR 8am-5:30pm, F 8am-12:30pm
Monday - Friday
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Who We Are
Spectrum Health is a nationally recognized not-for-profit health system, offering a full continuum of health services through our health plan, medical group and hospital group. As an integrated health system, we are able to work together across all facilities, employees and providers to create exceptional, consumer-focused interactions.
Spectrum Health is redefining what it takes to improve the health of our communities and introducing new and innovative ways for consumers to access high-quality, low-cost care so that they can connect with us for a lifetime of health.
We strive to provide one Spectrum Health experience: a consistent, high-quality, seamless health journey for consumers; no matter where, when or how they interact with us. The result is better health outcomes for the thousands of individuals, families and communities we serve.
We are the region’s largest employer, with corporate offices located in Grand Rapids, Michigan. Spectrum Health Hospital Group and Spectrum Health Medical Group are consistently recognized for the exceptional care they provide. Priority Health is among the largest health system-sponsored health plans in the U.S. and offers extensive experience serving large and small employer groups, individuals, Medicare Advantage, Healthy Michigan Plan and Medicaid populations.
Since 2010, Spectrum Health has been listed five times among the 15 Top Health Systems in the U.S. by Truven Analytics™. Click here (https://www.spectrumhealth.org/about-us/quality-safety-and-patient-experience/awards) to see a complete list of our safety, quality and patient experience awards.