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Danaher Corporation Field Service Technician I - Ann Arbor, MI in Southfield, Michigan

About the Field Service Technician role:

Under direction, the role of this position is to lead regional customer support activities. The Field Service Technician (FST) performs preventative maintenance, routine repair, and calibration/verification of instrumentation for Hach process and laboratory instrumentation.

  • Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems

  • Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.

  • Follows safe work practices according to company policy.

  • Works with and takes direction from Field Service Manager/dispatch team to efficiently execute pre-call planning, efficient service schedule routing, and visit requirements.

  • Coordinates with manager and materials handlers to determine appropriate replacement parts inventory, efficient parts utilization, and maintain accurate inventory records.

  • Travel required: 75%

  • Mandatory overtime as business needs dictate; Flexible scheduling required to meet customer demands

What makes this opportunity exciting?

  • Hach releases over 10 products per year, so you will always be learning and working on new items. This is fast-paced and significant work!

  • Our ability as an innovative organization! Unknown, yet exciting opportunities because of our innovative approach; Our service business is ever-evolving.

  • You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list

  • Full benefits including medical, dental, vision, 401(k) matching all on day one

Am I qualified?

  • Associates or Technical degree preferred or combination of education and experience

  • Mastery of Preventative Maintenance (PM), diagnostics & repair on core products as required

  • 1-2 years field service work desirable

  • Driver’s License and clean driving record required

  • Continued employment contingent on successful completion of 30, 60, and 90-day probationary milestones

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

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