McLaren Health Care Supervisor - Patient Accounts in Shelby Township, Michigan

18-4825

Post Date

9/12/2018

Title

Supervisor - Patient Accounts

Job Family

Management - Sprv/Mgr

Subsidiary

McLaren Health Care

Department

90150 - Patient Accounts

Location

Sterling Heights Region

City

Shelby Township

State

MI

Full Time

Yes

Weekends and/or Holidays Required

No

On Call Required

No

Description

McLaren Health Care is one of Michigan's fastest growing health systems. With 15 hospitals, annual revenues of over $3 billion, and a service area that covers 75% of the state, McLaren is committed to the highest levels of patient care.

McLaren Health Care is looking for a Supervisor, Patient Accounts -Customer Service to join the MHC CBO Revenue Cycle Team.

JOB SUMMARY

Under the direction of the CBO Revenue Cycle Leadership, the Supervisor of Patient Accounts will plan, direct, evaluate, control, and organize staff and functions of the Revenue Cycle Department to ensure quality and timeline outcomes.

The Supervisor Patient Accounts will be responsible for managing Customer Service-Professional Patient Accounts.

Responsibilities include: Motivates staff; defines priorities and communicates to staff organizational goals and works with them to achieve them; seeks commitment from staff, encourages innovation and team building/planning.

Essential Functions and Responsibilities:

  • Leads, plans and directs staff.

  • Responds promptly, professionally and courteously to all customers’ needs.

  • Communicates effectively and often with leadership and staff.

  • Contributes to continuous quality improvement efforts.

  • Completes tasks accurately and timely.

  • Organizes time and prioritizes effectively.

  • Practices cost effective measures.

  • Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.

  • Complies with HIPAA regulations and Patient Bill of Rights.

  • Demonstrates flexibility to meet department needs and objectives.

  • Follows all safety and health standards.

  • Other duties as assigned or when necessary to maintain efficient operation of the department and the company as a whole.

REQUIRED QUALIFICATIONS:

  • Bachelor’s degree required business management, accounting or related field. An equivalent combination of education ( Associate's Degree) and relevant experience may be acceptable.

  • Three years of patient accounting or patient access experience.

  • One (1) year experience in a supervisory role for a staff of five or more members leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

  • Working knowledge of medical terminology and billing systems/software.

  • Must have effective interpersonal, communication and analytical skills

Work Location: McLaren Revenue Cycle Centralized Business Office located in Shelby Township.

NOTE: To further our mission of enhancing the health status of the individuals and communities we serve, effective February 1, 2013, McLaren Health Care will no longer hire individuals who use tobacco or nicotine products in any form. Cotinine

testing will be used to verify non-tobacco use. Individuals whose health screening results are verified positive for tobacco/nicotine use will be disqualified from employment, their job offer will be rescinded, and they will be disqualified from reapplying

for employment for six (6) months from the date of the health screening.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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