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Mercy Medical Center Clinton Medical Secretary- MIchigan Heart Team Assistant in Saint Joseph Mercy Health System Hospital Campus - Ypsilanti, Michigan

Employment Type:

Full time




Follow up to all calls, emails, and correspondence. Schedule Physician, PA, and Nursing appointments. Schedule any study or test appointment requested other than those ordered at time of the patient check-out. This would include anything missed at check-out or delayed by other issues. Schedule procedures to include related appointments and referrals. Joint case patients needing pre-op consults. Arrange for and confirm medical/anticoagulation clearances. Schedule sales reps meetings Chart preparation for Physician, PA, and Nursing clinics (obtain related notes, reports and confirm that outside are available for review.) Coordinate inmate appointments, both on-site and off-site locations. Coordinate depositions and meetings for physicians. Coordinate with Extended Care Facilities for patients. Confirm all arrangements made with patients and / or caregivers by phone, mail or email. Process surgery packets to billing office, hospital offices. Provide surgery-related updates to, PA’s and Nursing. Update case managers, disability carriers and provide notes. Update schedules in the following areas to include; on call, vacations, holidays, meetings, surgeries, clinics, and personal appointments. Obtain OR notes and discharge summaries, older summaries when needed. Check for HMO authorizations for new patient scheduling and follow up visits. Upload and process Physician and PA’s transcription. Cross–cover the other Secretaries /Coordinators or Operator as needed. Scan records and reports to patient charts. Manage Physician call-back reminders. Arrange for interpreters, when needed.


  • High school diploma or equivalent combination of education and experience. Associate degree and additional formal clerical and computer training desirable.

  • 1 to 2 years of related work experience.

  • Proficient with at least one word processing and one spreadsheet software package.

  • Accurate typing, data entry and transcription skills. Accurate spelling and grammar, and proofreading skills. Strong attention to detail. Knowledge of medical terminology for transcription.

  • Telephone skills and ability to operate office equipment such as personal computers, copiers, fax machines and printers.

  • Interpersonal skills to effectively communicate with a wide range of staff, physicians, medical professionals, patients, visitors and other organizational personnel, in order to relay and obtain information.

  • Analytical skills to gather and interpret routine data, maintain moderately complex records, and compile/calculate routine billing, payroll and/or statistical figures.

  • Organizational skills to prioritize multiple tasks, meet deadlines, and adapt quickly to changes and interruptions.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org at http://www.trinity-health.org/ . You can also follow @TrinityHealthMI on Twitter.