Mercy Medical Center Clinton Discharge Planning Assistant in Saint Joseph Mercy Health System Hospital Campus - Pontiac, Michigan
Responsible for facilitating patient transfer and/or transportation to alternative care settings i.e., Extended Care Facilities (ECF's), home, home with ongoing therapy, based on referral from Social Worker, Case Manager or Patient Logistic Practitioner (PLP). Coordinates the referral and transfer of patients in an efficient and cost effective manner. Provides quality patient care considering age specific, developmental and cultural needs. Demonstrates unit/ area designated competencies.
Essential Functions and Responsibilities
Completes screening of patients medical records and documentation of relevant clinical information via continuity of care tools i.e., ECF forms, and maintains accurate record of status of activities related to discharge plan.
Facilitates referrals to community agencies as directed by Social Worker/Case Manager/ PLP arranging transfer and /or transportation of patients to ECF's or home care settings with external agencies i.e., ECF, ambulance, wheelchair van.
Collaborates with Social Worker/ Case Manager/ PLP to facilitate appropriate placement of patients to ECF's based on data obtained via Social Worker/ Case Manager/ PLP patient medical record, PCIS, i.e., medical needs, reimbursement sources, patient/ family choices.
Communicates with ECFs to facilitate appropriate patient placement taking into consideration?
Patient/ family choice
Patient clinical condition and needs
Patient insurance coverage
Investigates patient's insurance coverage for long term care and/ or outpatient care, as needed to facilitate resolution of insurance coverage issues related to ECF transfer. Develops strong working relationships with various community agencies in order to promote expedient transfers.
Maintains awareness of State and Federal Regulations and reimbursement issues as they pertain to continuity of care needs, ECF planning, and/ or transportation process.
Provides information to Social Worker/ Case Manager/ PLP department staff regarding changes and new developments in reimbursement and agency policies, and community resources.
Participates in orientation of new Social Work and Case Management department staff regarding ECF and /or transportation work processes.
Compiles departmental statistics regarding patient transfers for the purpose of preparing monthly and annual departmental activity reports as well a special studies related to length of stay.
Develops reviews and modifies referral tools and systems to enhance continuity of care planning processes. Independently organizes and sets priorities. Maintains good rapport and cooperative relationships.
Approaches conflict in a constructive manner. Helps to identify problems, offers solutions and participates in their resolution.
Maintains the confidentiality of information acquired pertaining to patients, physicians, employees and visitors to St. Joseph Mercy Hospital.
Discusses patient and hospital information only among appropriate personnel in appropriately private places.
Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management. Behaves in accordance with the Mission, Vision and Values of St Joseph Mercy Health Systems.
OTHER FUNCTIONS AND RESPONSIBILITES
Performs other duties as assigned.
REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/ LICENSURE
Education: High School diploma required or equivalent and one year of specialized training including medical terminology. Medical Assistant certification preferred.
Experience: One or two years related experience preferred.
REQUIRED SKILLS AND ABILITIES
Interpersonal skills necessary to communicate effectively with Social Work/ Case Managers/ PLP department staff, and external agencies when gathering and exchanging appropriate patient information. Analytical skills necessary to gather and document patient clinical status and to facilitate transfer of patient. Organizational skills in order to assess urgency and complexity of referral and to facilitate appropriate and timely patient transfer. Basic computer skills.
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.
Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.
Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org at http://www.trinity-health.org/ . You can also follow @TrinityHealthMI on Twitter.