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Mercy Medical Center Clinton PSR Patient Service Rep Registration - Lab Office in Saint Joseph Mercy Health System Hospital Campus - Ann Arbor, Michigan

Employment Type:

Part time


Night Shift


Leads and coordinates activities of section Associates. Also participates in the perform of laboratory procedures that fall within the range of the section. Provides quality patient care considering age specific, developmental and cultural needs. Demonstrates unit/area-designated competencies.

Saint Joseph Mercy Health System, one of the nation's top health care services providers, spanning five counties in Southeastern Michigan. SJMHS represents more than 2,700 physicians and 14,000 nurses and staff, and includes 6 Hospitals, 5 Outpatient Health Centers, 8 Urgent Care Facilities and over 25 Specialty Centers.

Saint Joseph Mercy Health System is part of Trinity Health a national Catholic health system with an enduring legacy and a steadfast mission to be a transforming and healing presence within the communities we serve.

There is an opportunity for a Patient Services Rep to join the Laboratory Administration Department.


Collaborate with Patient Financial Services via email to resolve all lab related revenue issues. Communicate with Data Integrity verifying provider information and correcting any lab issues. Responsible for working with the lab Marketing Team for resolution, documentation and follow up on all outpatient lab testing problems. Initiates billing and rebilling of accounts as appropriate. Working off various lab revenue error reports. Codes charges in conjunction with physician and coding guidelines using ICD-10.


  • Performs patient registration without patient contact. Initiates needs for any Advance Beneficiary Notice issues and places the patient's account on hold in Patient Accounting if necessary.

  • Coding of Anatomic Pathology professional fees using ICD-10 coding guidelines.

  • Initiates charges in Patient Accounting or Lab HIS system initiated from Error Revenue Reports

  • Collaborating with lab Marketing Team to document lab issues and resolution. Communicate appropriate follow-up with patient and/or physicians' offices.

  • Able to resolve revenue data from various sources including but not limited to: various audits in place and Error Correction Report.

  • Various quality assurance reports


  • High School diploma or equivalent. 6-12 months of billing experience.


  • Demonstrated computerized system application experience

  • Analytical ability affective and efficiently resolve registration and insurance processing issues

  • Exceptional customer service skills and positive personality attributes

  • Knowledge of general laboratory processes

  • Strong analytical skills

  • Maintain good rapport with peers, staff and customers

  • Communicates clearly and effectively both verbally and in writing while maintaining professional mannerisms

  • Ability to function well under pressure and to consistently prioritize multiple tasks

  • Ability to ensure accuracy in relation to data entry and manual records

At Saint Joseph Mercy Health System, we believe that taking care of our professionals leverages the quality of service we can provide to our patients. We offer a comprehensive benefits package that is just one aspect of what makes our career opportunities so remarkable.

Visit www.stjoeshealth.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Joseph Mercy Health System.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org at http://www.trinity-health.org/ . You can also follow @TrinityHealthMI on Twitter.