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Beaumont Health System Scheduler in Royal Oak, Michigan

div spanspanspanspanspanspanspanspanspanspanspanspanspanbGENERAL SUMMARY:/b /span/span/span/span/span/span/span/span/span/span/span/span/spanspanspanspanspanspanspanspanspanspanspanspanspanResponsible for patient scheduling, pre-registration and insurance authorization for the outpatient departments. /span/span/span/span/span/span/span/span/span/span/span/spanspanspanspanspanspanspanspanspanspanspanspanspanbESSENTIAL DUTIES:/b /span/span/span/span/span/span/span/span/span/span/span/spanulliResponds to calls including patients, physicians, physicians' office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals. /liliAnswers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages. /liliSchedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals. /liliWill mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out. /liliCompletes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner. /liliObtains information from patient health insurance or managed care identification card. /liliMaintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment. /liliWorks with individual physician offices and their office managers on obtaining correct information for scheduling appointments. /liliPerforms work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibilities or when the department requires. /liliAttends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards. /liliFollows the hospital exposure control plans/blood borne and airborne pathogens. /liliDemonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. /liliPromotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmentally to facilitate the department's/unit's ability to meet its goals and objectives./liliManages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website./li/ulspanspanspanspanspanspanspanspanspanspanspanspanbSTANDARD QUALIFICATIONS:/b/span/span/span/span/span/span/span/span/span/span/span/spanulliHigh School diploma or equivalent required. One year of secretarial training or equivalent experience preferred. liliCustomer service experience required. One year of experience in healthcare setting-prefer registration/scheduling, unit secretary or medical billing, 30 WPM typing required, Windows knowledge, able to perform accurately in a fast-paced enviro