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Beaumont Health System Scheduler in Royal Oak, Michigan

divGENERAL SUMMARY:Responsible for patient scheduling, pre-registration and insurance authorization for the outpatient departments.ESSENTIAL DUTIES:1. Responds to calls including patients, physicians, physicians' office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals.2. Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages.3. Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals.4. Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out.5. Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner.6. Obtains information from patient health insurance or managed care identification card.7. Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.8. Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments.9. Performs work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibilities or when the department requires.10. Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards.11. Follows the hospital exposure control plans/blood borne and airborne pathogens.12. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.13. Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmentally to facilitate the department's/unit's ability to meet its goals and objectives.14. Manages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website.STANDARD REQUIREMENTS:1. Supports the Mission, Value and Vision of Beaumont Health (BH). Demonstrates personal commitment through active involvement in the performance improvement process.2. Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.3. Supports and adheres to all Beaumont Health's customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.4. Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.5. Supports and participates in a collaborative team-oriented environment - cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.6. Supp

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