Beaumont Health System Office Assistant in Royal Oak, Michigan
divGENERAL SUMMARY: Under general direction, performs functions related to front desk activities including (but not limited to): scheduling appointments, registration, billing functions, insurance authorizations, phone communications, data entry into Epic/Mosaiq data systems, Filing, scanning and retrieving medical records, faxing, copying, and collating correspondence. The office assistant performs responsibilities in accordance with departmental procedures to ensure efficient front desk operations, which embody our service orientated philosophy and promotes patient /customer satisfaction. ESSENTIAL DUTIES: 1. Greet and register patients, answer and direct phone calls, verify patient demographic and insurance information, update computer files. 2. Preparation of clinical forms needed for new patient consults follow-up appointments. 3. Schedule patient appointments, and coordinate appointments between physicians, residents, physicists, and technicians, as needed. 4. Demonstrates competence in computer applications such as Epic, Mosaiq and Microsoft applications. 5. Utilize effective communication skills to incorporate Beaumont Health standards while providing service to patients, colleagues, other departments and physician offices. 6. Copies/collates/staples/faxes/scans documents and correspondence for clinical staff delivery of patient care in the electronic medical record; Epic and Mosaiq. 7. Prepares medical record for release, in accordance with policy and procedure. 8. Participates in departmental special projects. STANDARD QUALIFICATIONS High school diploma or equivalent. 1-2 years' experience in a clinical office setting preferred. Strong communication skills, multi-task oriented, sensitivity to others, ability to prioritize, self-motivated and ability to handle stressful situations. Typing minimum of 45 WPM. div /div /divBR/Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.