Methodist Children's Home Society Chief Operating Officer in Redford, Michigan
Chief Operating Officer
I. JOB SUMMARY
Under the direction of the Chief Executive Officer (CEO), the Chief Operating Officer (COO) will serve as an important member of the agency’s leadership team and implement the strategic vision of the agency, working closely with the leadership team. The COO manages the comprehensive array of services in MCHS’s foster care, adoption, transitional living, senior services and community based programs. The COO will create new programs and services and develop strong new business partnerships and community relationships to serve more children and families. The COO will assist with proposals, budgeting, procurements, contract negotiations, client presentations, market analysis, and program development in behavioral health, mental health, community development, housing, and child welfare services.
II. DUTIES & ESSENTIAL JOB FUNCTIONS
Provide effective and inspiring leadership, as well as stewardship by actively leading all programs and services related to foster care, adoption, transitional living, senior services, and community-based programs.
Ensures all program activities operate consistently and ethically within the mission and values of MCHS.
Leads and manages management personnel, as assigned.
Ensure that all services are in compliance with all federal, state, and local funding, state and local regulations, certifications, accreditations, and licensing requirements.
Represent, as assigned, MCHS to external constituency groups, including government (licensing) and community groups.
Work closely with the CEO and others in various personnel-related activities, making recommendations regarding the hiring, disciplining and training of staff.
Work closely with the Leadership Team and lead various departments in continuous quality improvement processes throughout all services areas, focusing on systems process improvement.
Works with the Leadership Team to ensure the continued financial viability of programs and services through sound fiscal planning and management.
Oversee the development of new business opportunities in Southeast Michigan, including establishing satellite offices.
Maintain a key understanding on industry trends that might present new business opportunities or elevate current operations to become more competitive.
Responsible for developing and procuring new business partnerships with government funding entities and insurance companies to service families.
Responsible for overseeing contractual negotiations with Medicaid and other insurance companies and assisting/participating in the negotiations as necessary.
Responsible for overseeing contractual negotiations with government entities, including mental health, Department of Justice, Michigan State Housing Development Authority and other entities and assisting/participating in the negotiations as necessary.
Identify potential partnerships and collaborations with other nonprofit agencies.
Screen and pursue potential business opportunities and analyze industry trends, market strategies, deal requirements, financial sustainability, and mission impact and make recommendations to the Senior Leadership Team.
Facilitate cross-department collaboration that ensures all operational solutions positively support MCHS’s evolving strategy, operational delivery, and data collection needs.
Maintains organizational efficiency by ensuring productivity of organization management and structure.
Performs all other duties as assigned by the CEO.
III. BASIC COMPETENCIES
Education and Experience
The COO will be an experienced and mature leader with broad child welfare and nonprofit leadership experience, ideally with a background in program development, expansion and administrative leadership.
- A Master’s Degree in Social Work, Counseling, or related field or in Business, Finance, or health care administration from an accredited college or university preferred along with:
a. A minimum of ten (10) years of experience with two (2) in nonprofit management
b. Licensure in his/her respective field is preferred.
- A Bachelor’s Degree in Social Work, Counseling, or related field or in Business, Finance, or health care administration from an accredited college or university preferred along with:
a. A minimum of fifteen (15) years of experience with five (5) in nonprofit management
b. Licensure in his/her respective field is preferred.
Must meet the State’s Moral Character standard.
Experience with CCI licensed or CPA licensed agency.
Experience with a mental health or behavioral health agency.
Strong computer and software applications (MS Office).
Child welfare trends, locally and nationally.
Mental and behavioral health trends, locally and nationally.
Program planning and evaluation.
Strategic and tactical planning.
Strong verbal and written communication skills to interact effectively with agency staff, government officials, and other external stakeholders.
Ability to demonstrate leadership and integrity.
Motivate, develop, and direct people as they work, motiving individuals to improve performance.
Manage time and multiple priorities; meet deadlines.
Develop evaluation tools to support quality improvement efforts and assist in synthesizing and analyzing data.
Develop and implement policies and procedures over programming and contribute to administrative policies and procedures.
Uses a hands-on approach to establish and maintain effective working relationships with government entities, other agencies, and the public-at large.
Handle sensitive and confidential situations and documentation.
Possess excellent writing and organizational skills to prioritize and coordinate multiple activities, problems, and crisis situations concurrently.
Be collaborative and flexible, with a strong service mentality.
Possess a high degree of personal accountability, responsibility, and independent decision-making abilities with the skills to plan, organize, develop, implement and interpret programs, goals, objectives, policies and procedures of the organization.
Demonstrate commitment to the social sector with a passion for MCHS’s mission, vision, and core values.
Work flexible hours, when needed, which may include some evening and weekends.
IV. JOB SETTING
The work environments described here is representative of that which an employee will typically encounter during a normal shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is primarily sedentary in nature that involves sitting most of the time, but may involve walking or standing for intermittent periods of time; working at a computer for long periods of time.
V. Other Information
MCHS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination because of race, ethnicity, religion, sex, age, marital status, national origin, disability, sexual orientation, veteran status, or any other protected characteristics as established by law. This policy extends to all policies and procedures related to the recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. Furthermore, this description is a summary of the responsibilities, duties, skills, experience abilities, and qualifications associated with this position. It is not an exhaustive list and may be changed at any time at the discretion of the CEO. Employment is still considered at-will in which MCHS may with or without notice, with or without reason terminate employment. MCHS reserves the right to modify job duties or job descriptions at any time.