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Mercy Medical Center Clinton Case Manager in Pontiac, Michigan


16401_77570 Outcomes Management - OA

Expected Weekly Hours:



Day Shift

Position Purpose:

Job Description Details:

Job Description

Facilitates the coordination of patient care, through comprehensive clinical assessment, planning, implementation and overall evaluation of individual patient needs utilizing assessment skills, clinical expertise, and specific knowledge of criteria and third party payor information. Enhances the quality of patient management and satisfaction, to promote continuity of care and cost effectiveness through the integration and functions of case management, utilization review and discharge planning. Manages efficient and effective movement, including discharge of the patient receiving care in either the Emergency Room or Emergency Transition Unit.

Position Qualifications:

Minimum Education, Licensure / Certification and Experience Required.

A. Education

Bachelor of Science degree in Nursing preferred.

Graduate of an accredited school of nursing.

B. Licensure / Certification

Current licensure to practice in Nursing in the State of Michigan.

Case Management certification required or progression toward a completed certification within two years of transfer or hire.

Minimum Education, Licensure / Certification and Experience Required.

C Special Skill / Aptitudes

Excellent interpersonal skills with the ability to interact with the healthcare team, peers, patients, families & community to facilitate problem resolution.

Possesses excellent clinical assessment and analytical skills necessary to identify medical and discharge needs of patients and families.

Proficient in various case management related software programs. Ability to utilize SJMO programs including but not limited to FirstNet, Cerner Powerchart, Healthquest, Midas, Allscripts, Teletracking, Pathways is preferred.

Demonstrated team work, initiative, and an openness to learning new things. Ability to adapt to rapidly changing regulatory requirements.

Knowledgeable of the functional operations of utilization review, discharge planning, clinical assessment and third party payors preferred.

Ability to work in a demanding and stressful environment, where prioritizing is essential while maintaining a professional demeanor in difficult situations.

Ability to work autonomously at times and accountable for own actions and outcomes.

Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.

D. Experience

Five years of clinical experience in nursing (medical surgical, critical care and/or emergency room) with recent (within 2 -3 years) experience in utilization review/management/discharge planning or case management preferred.

Current knowledge of third party payor requirments and applied clinical admission/discharge criteria (Interqual) preferred.

Knowledge of federal, state and local regulation affecting utilization review programs and payments.

Knowledge of regulatory and accrediting agency standards and regulations relative to utilization review.

Duties / Responsibilities:

1 Utilizes clinical judgement and admission criteria and uses it to collaborate with the ED Attending Physician, to assess patients for severity of illness and intensity of service in order to make recommendations regarding the most appropriate level/site of care.

2 Verifies third party payor requirements for potential admissions and acts as a liaison between the patient, physician and the payor, by communicating pertinent clinical information in order for admission authorization to be obtained.

3 Collaborates with the health care team, third party payors, and patients/families to resolve patient care issues that may impact Length of Stay (LOS), cost, patient safety and/or quality.

4 Obtain third party payor authorizations as indicated for those who require calls both for service and continued stay (Emergency Room Inpatients-ERIH, extended stay ER patients).

5 Uses clinical judgement and established criteria and guidelines in identifying infection control, risk management, documentation and utilization issues and escalates these issues to enhance positive outcomes.

6 Assists the Emergency Room Physician and/or Attending Physician in identifying patient care needs that may not require hospitalization but could be more appropriately provided in an alternate care setting and works to coordinate those needs on behalf of the patient.

7 Actively participates in core Indicator management, documentation and process improvement activities when appropriate.

8 Works with the Logistic Center staff to place patients in the right bed the first time according to patient placement guidelines, enuring accurate documentation of the patients status is clearly reflected in the Electronic Medical Record (EMR).

9 Collaborates with patients/families and health care team members ,to identify coordinate and facilitate the appropriate resources needed for post hospital care.

10 Takes ownership for self education and actively participates in Department meetings, hospital and system wide committees, quality and process improvement projects as requested.

11 Utilizes EHR (Executive Health Resources) to refer all patients not requiring pre-certification that are not meeting inpatient criteria for appropriateness of admission vs. observation and records the outcomes in the MIDAS+ HCM module.

12 Accurately documents a complete clinical assessment (face to face), including interventions and goals for patients in accordance with documentation standards, policies, procedures and/or guidelines in the electronic medical record (EMR). Ensures variances and delays in care are documented and escalated to the Physician Advisor.

13 Participates in multidisciplinary patient care rounds/care conferences to review treatment goals, optimize resource utilization, provide patient/family education on specific post hospital care needs.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org at http://www.trinity-health.org/ . You can also follow @TrinityHealthMI on Twitter.