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McLaren Health Care Dir Operations in Petoskey, Michigan

Description

Regions include: Bay, Central, West Branch, Caro, Thumb, Northern

Responsible for the operation of multiple ambulatory sites, implementation of strategic plan and mission, employee and patient experience, financial performance of sites, improvement of quality of services, coordination and integration of services with McLaren Health Care subsidiaries. Provides leadership support to Regional Director of Operations, Clinic Operations Managers and providers, promotion of services, and ensures all regulatory compliance. Responsible for working in collaboration with providers to manage overall operations.

  • Assures standardization of operations within defined regional area, aligned with system wide strategic priorities.

  • Researches and implements new directives for business growth.

  • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.

  • Creates clarity and sets expectations with regards to ambulatory clinic optimization assuring standardized approach to attaining defined operational metrics.

  • Engage staff and providers to promote team building and collaboration and contribute to the success of the clinics quality, fiscal, employee and patient experience.

  • Maintains established policies, procedures, and objectives that include revenue cycle functions, quality assurance, environmental, and infection control policies.

  • Ensures that quality services are provided according to established policies and procedures.

  • Works in a collaborative dyed with the department specific Medical Director.

  • Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional clinic atmosphere.

  • Interacts frequently with providers and staff regarding the business and clinical operations of the practice.

  • Support Clinic Operations Managers in the day to day operations of the practice. Analyzes and supports changes in office organizational systems, policies and procedures, and ensures that there is standardization and implementation.

  • Drives optimization of system wide initiatives such as: LEAN, One McLaren, MMG Communication strategies, acquisitions, cascading huddles, provider, patient, and staff satisfaction.

  • Develops all operating budgets and volume projections consistent with objectives and Strategic Plan of MMG.

  • Works with Regional Director of Operations to develop their department goals, forecasts, plans, and budgets.

  • Assists Clinic Operations Managers in the organization of their practice functions and their departmental staffing patterns.

  • Participates in selection of Operations Management. Evaluates, develops, disciplines and, when necessary, recommends termination of these personnel.

  • Monitors physician activities for contractual and physician time off compliance and advises Regional Directors of Operations on matters of concern.

  • Reviews and reconciles annual physician compensation model financials.

  • Ensures policies and operations comply with regulations and rules of regulating and accrediting bodies.

  • Reviews and assists Clinic Operations Managers in interpreting practice statistical and financial indicators and recommends adjustments to any anticipated or unexpected changes from acceptable variances.

  • On-boards newly acquired practices in a manner that develops and fosters a positive experience.

  • Performs other related responsibilities as necessary.

Qualifications

Required:

  • Bachelor’s degree in Health Care Administration, Business Administration or related field.

  • Minimum 5 years in a progressive management position with a focus on program development, provider relations, marketing or in an Operations Specialist position.

  • Travel approximately 70 percent.

  • Current Michigan driver’s license and proof of valid automobile insurance.

  • Must possess and consistently use excellent communication skills and teamwork problem-solving skills in order to develop relationships with regional providers.

Preferred:

  • Experience in specific department (Primary Care, Ortho/Neuro/Cardio, Medical/Surgical or Access) clinical operations.

  • Master’s degree in Health Care Administration, Business Administration or related field.

  • Previous managerial experience in physician-hospital practice integration and applicable program development.

  • Experience in strategic planning, marketing, sales, networking and affiliations, physician practice development, referral base development, or outreach programs in health care is highly preferred.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Job: Director

Primary Location: Michigan-Petoskey-McLaren Northern Michigan

Employee Status Regular

Shift Day Job

Job Type Standard

Schedule Full-time

Req ID: 20005918

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