Memorial Health Care Center Phlebotomist/Tech Assistant - Satellite Office in Owosso, Michigan

JOB SUMMARY Perform phlebotomy and assist laboratory technicians in performing routine laboratory tests and related duties in the Clinical Laboratory. These duties include: Microbiology set-ups; preparation of solutions; collection of specimens for analysis; distribution of laboratory data; performance of clerical and courier functions.

Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.

JOB RELATIONSHIPS Responsible To: Laboratory Medical Director, Divisional Vice President, Director of Ancillary Services, Laboratory Manager, and Section Lead Techs of the Laboratory. Workers Supervised: None

Inter-Relationships: Patients and their families, physicians and office staff, corporate clients, laboratory personnel, nursing and other hospital personnel.Internal and external customers.

PRIMARY JOB RESPONSIBILITIES

  • Collect bacteriological specimens.

  • Obtain specimens (blood, urine, other) from inpatients, outpatients, nursing homes and private homes in accordance with policy.

  • Distribute samples to appropriate testing areas of laboratory.

  • Set up microbiology specimens following prescribed methods and media.

  • Distribute laboratory results to appropriate nursing stations and departments.

  • Maintain general cleanliness of laboratory.

  • Assist with clerical, registration, and courier duties.

  • Provide coverage of the satellite phlebotomy drawing stations as needed.

  • Assist in training of new employees and students.

  • Follow instructions of medical technologists/technicians to expedite result reporting.

  • Maintain good public relations with clients.

  • Perform special procedures as established by Directors and Supervisors, e.g. set-up and running of instrumentation under supervision of the Technical Staff.

  • Perform basic Quality Control, maintenance and continuous improvement activities.

  • Prepare samples for transport to reference labs and enter results for reference lab testing.

  • Responsible for the safe handling, tracking and disposal of wastes, sharps and confidential papers.

  • Evaluate patients for special procedural needs based on age, sex, cultural values, and psychosocial status.

  • Observes patient and employee confidentiality as described by the privacy policies of this institution.

  • Take orders for testing utilizing the computer or writing down and verbalizing back for verification.

  • Demonstrates job related aspects of patient safety to assure a safe environment, safe and effective use of equipment and technology, and decreased risk of potential adverse patient occurrences.

  • Demonstrates knowledge of, and supports hospital mission, vision, and value statements, standards, policies, procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.

  • Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of patients served on his/her assigned unit. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the unit's and division's policies and procedures.

  • Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.

DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES

  • Perform other duties basic to effective laboratory operation, such as cleaning glassware, decontaminating infectious material, etc.

  • Maintain collection and clerical supplies inventory.

  • Perform other duties as requested by the Director, Administrative Director or supervisors.

  • Other duties as assigned

JOB SPECIFICATIONS EDUCATION

  • High School diploma or GED required. Courses in chemistry, biology, and medical terminology preferred.

EXPERIENCE

  • One year of full-time phlebotomy experience preferred.

  • ASCP certification preferred with evidence of capacity to handle responsibility alone and adhere to safety procedures.

  • Possess a valid Michigan driver’s license with good driving record.

  • Proficient in assistant duties, knowledge of chemical and biological hazard procedures, basic knowledge of anatomy, and proficiency in venipuncture and phlebotomy procedures.

ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS These physical requirements are not exhaustive and additional job related physical requirements may be added on an as needed basis. Corrective devices may be used to meet physical requirements.

  • Sedentary Work: Frequently required to stand, kneel and crouch. On a daily basis may be required to move about, sit, climb stairs and bend. Is frequently required to lift and carry up to 20 lbs. May be required to push/pull/carry items between 20-100 lbs.

  • Vision: Requires the ability to perceive the nature of objects by the eye. Near acuity: Clarity of vision at 20 inches or less. Midrange Acuity: Clarity of vision at distances of more than 20 inches and less than 20 feet.

  • Motor Coordination: While performing the duties of the job, it is required to regularly perform functions that include using hand and finger movement, handle or feel objects, be able to use tools or equipment that requires reaching with hands and arms. Must be able to travel independently throughout the hospital; access patients/families including areas confined by space and/or equipment.

  • Speaking/Hearing: Ability to give and receive information through speaking and listening.

ESSENTIAL TECHNICAL ABILITIES

  • Proficiency using modern office, computer and telephone equipmentas used by Memorial Healthcare.

  • Ability to manipulate syringes, vacuum tubes, capillary collection devices independently.

  • Be able to apply protective equipment such as gloves, gowns and masks independently.

  • Ability to dispose of sharps utilizing twisting removal devices.

  • Ability to streak and distribute specimens on media with calibrated loops, swabs, pipettes and syringes.

  • Ability to grind and mince tissues for inoculation.

  • Ability to accurately identify, verify in computer and apply labels to specimens.

  • Ability to work behind protective shields.

  • Ability to prepare feather tip slides, operate LED instrumentation, perform manual wet-work tests (droppers, tablets, sticks).

  • Ability to measure acid/bases with care and according to OSHA guidelines.

  • Ability to aliquot, transfer and package specimens for transport.

  • Ability to perform clerical, registration, and courier duties.

  • Ability to palpate, assess and prepare collection sites.

  • Ability to type, utilize computer, phone, and POC devices.

  • ESSENTIAL MENTAL ABILITIES

  • Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.

  • Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.

  • Have the ability to interpret record and phone laboratory data with accuracy.

  • Have the ability to read and interpret physician's orders from abbreviations.

  • Have the ability to assess patient or client behavior and voluntary compliance with procedure and the ability to maintain self-control even when clients are abusive.

ESSENTIAL SENSORY REQUIREMENTS

  • Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.

  • Able to hear for work-related purposes.

  • Able to utilize phone and paging system.

  • Ability to write, read and see/distinguish color.

  • Ability to assess patient and client needs and appropriate collection sites by seeing, hearing and feeling.

  • Ability to identify patients based on verbal and written responses.

  • Ability to interpret test results by color reactions, numerical displays or audible alarms.

INTERPERSONAL SKILLS

  • Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.

  • Required to remain calm when adversity is encountered.

  • Open, honest, and tactful communication skills.

  • Ability to work as a team member in all activities.

  • Positive, cooperative and motivated attitude.

  • Ability to interact well with clients (especially children and disabled), public, co-workers and supervisors.

  • Willingness to assist in training, continuous improvement, maintaining safety, and enhancing community relations.