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ProMedica Health System Voice Operations Specialist - Monroe Regional Hospital - Part Time - Days in Monroe, Michigan

The PBX operator serves as the communication focal point for the hospital, establishing a positive first impression to our customers. Exercises professionalism while receiving all calls to the main hospital and related areas and forwarding them to the appropriate party. Keeps accurate records of personnel affiliated with the hospital

  • Assist with Customer Service. Provide phone calls to assist patients, visitors and staff.

  • Direct emergent calls to house sup, security and all codes

  • Assist with Security dispatching/ begin reports for security events.

Job Requirements:

  • Minimum of two years’ phone and office experience, preferably in a hospital or similar setting.

  • Must be able to move about hospital and between workstations; and prolonged periods of standing.

  • Effective interpersonal skills.

  • Must be able to operate machinery.

  • Must be able to frequently move, lift or carry materials weighing up to 50 lbs., 20% of the time.

  • Must be able to input and retrieve information from computer.

  • Must possess effective communication skills as they are the first point of contact for the caller.

  • Must possess the ability to work in a high stress environment and exercise proper decision-making skills in pressure situations.

  • Must work independent and possess critical thinking skills to effectively handle emergency calls – Suicidal, Code Blue, Disaster, Bomb Threats, etc.

  • Requires 4-6 weeks of full time training on 1st, 2nd and 3rd shifts.

ProMedica is a mission-based, not-for-profit health and well-being organization headquartered in Toledo, Ohio. It serves communities in 28 states.The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 49,000 employees, 12 hospitals, 2,500+ physicians and advanced practice providers with privileges, 1,000+ healthcare providers employed by ProMedica Physicians, a health plan, and 330+ assisted living facilities, skilled nursing and rehabilitation centers, memory care communities, and hospice and home health care agencies. Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address social determinants of health. For more information about ProMedica, please visit www.promedica.org/aboutus.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.

Equal Opportunity Employer/Drug-Free Workplace

Requisition ID: 53305