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ProMedica Health Patient Service Coordinator Cardiology in Monroe, Michigan

Job Title#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160; Patient Service Coordinator - Monroe Cardiology Consultants - Full Time - Days#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160; Category#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160; Office / Administrative / Clerical#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160; Organizational Unit#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160; ProMedica -#160; ProMedica Physicians Continuum Services (PPCS) -#160; ProMedica Monroe Cardiology -#160; Monroe Cardiology Consultants (1600)#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160; Location#160; Monroe, MI 48162-7813 US (Primary)#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160;#160; Job Description#160;#160;#160;#160; Being a part of a large family has advantages. With more than 500 ProMedica Physicians and advanced practice providers, our network is the region s most complete, with connections to leading hospitals and a wide spectrum of health services. ProMedica Physicians have locations serving northwest Ohio and Southeast Michigan, all working together with a single mission: the health of our communities.#160;#160;#160;#160; Position Summary#160;#160;#160;#160; Key member of a patient centric care delivery model for high quality and service within the office setting. Performs at or above the standards of care set for the superior patient experience in clinical and non-clinical settings. Able to proficiently and effectively navigate through multiple information technology platforms, EHR work queues and applications to provide and support best practicesrotocols, value based care, supporting, implementing, and demonstrating the Core Values of ProMedica.#160;#160;#160;#160; * Immediately greets patients and visitors as they make contact with the practice.#160;#160;#160;#160;#160; * Registers new patients and verifies patient demographics and insurance information on existing patients as they arrive for their appointment.#160;#160;#160;#160;#160;#160; * Answers and/or triages patient telephone calls, records complete and accurate messages and obtains necessary instructions from the provider, office manager, nurses, etc. when appropriate.#160;#160;#160;#160;#160; * Coordinates the scheduling of patient appointments following the appropriate processes and procedures.#160;#160;#160;#160;#160; * Reschedules patients for follow up as requested by providers.#160;#160;#160;#160;#160; * Collects the appropriate co-payment, deductible or visit fee; as well as, outstanding balances when appropriate.#160;#160;#160;#160;#160; * Provides excellent patient service by documenting information accurately, promptly and legibly in order to meet regulatory requirements and practice standards. Utilizes medical charts, forms, practice management systems and all forms of electronic communication efficiently.#160;#160;#160;#160;#160; * Communicates professionally with patients, providers,

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