Mercy Medical Center Clinton RN Program Alignment Coordinator Full Time 1.0 with Affinia in Mercy Health West Michigan Hospital Campus - Grand Rapids, Michigan


WM350_64590 Care Management

Expected Weekly Hours:



Day Shift

Position Purpose:

Job Description Details:

This role will focus on the ACCP program and THRIVE for our Geriatric Office location in Grand Rapids, MI.

This RN Program Alignment Coordinator role will be focusing with the Geriatric Office Location at Mercy Health Physician Partners covering Grand Rapids.

Be part of a team that makes a difference! Be Remarkable. Be Part of What's Next.

Please completely fill out the application and upload resume.

This is required to be considered, including internal candidates.


Consults with Providers for the coordination tracking and reporting of quality management and process improvement for assigned regional practices within Affinia Health Network using facilitation, collaboration, medication and change management as key tools to accomplish program alignment. Works under the direction of the Affinia Health Medical Director or their designee, with dotted lines of responsibility to the Employed Physician Network leadership in the local Affinia Health Networks.



Minimum: Bachelor's Degree, preferably in Nursing or Quality Assurance.

Preferred: Master's Degree in Nursing

Credentials/ Licensure

Minimum: Current State of Michigan Registered Nursing License. CPR or BCLS Certified.

Preferred: Certified Nurse in sub specialty (OCN, CNRN) and other sub specialty (Quality) Certification.

Related Experience

Minimum: Experience in administration and physician office practice.

Preferred: Two years of experience in quality management and payor incentive program.

Other Knowledge, Skills and Abilities


  1. Strong written and verbal communication skills; ability to foster positive collaborative relationships.

  2. Ability to create quality tracking tools and complete data entry and reporting functions.

  3. Ability to communicate with and influence various types of audiences in a variety of settings.

  4. Ability to work with multi-disciplinary teams on quality assessment and improvement.

  5. Ability to self-direct and balance shifting priorities.

  6. Ability to draw from multidisciplinary expertise to solve problems and develop solutions through innovative, creative thinking; stay current with clinical developments and innovation.

Computer Competency

Familiarity with standard desktop and windows based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions.


Minimum: Independently mobile; computer work/keyboarding; ability to transport objects weighing up to 20 pounds; ability to handle multiple conflicting demands.


 Builds consensus and alignment for process improvement initiatives using CQI/Lean methodologies and principles.

 Coordinates and implements quality management and improvement processes within the assigned Regional Programs.

 Facilitates communication between assigned Regional physician practices to ensure alignment of clinical process to meet patient needs and program requirements.

 Coordinates, aligns and tracks the implementation of quality assessment and improve¬ment activities.

 Facilitates and builds consensus for the development and implementation of processes intended to improve service, utilization & quality.

 Facilitates quality/utilization/program education for the practices.

 Oversees the implementation and maintenance of electronic tracking tools for the monitoring of program outcomes and coordination of the submission of reporting to meet program requirements to payers, practices and administration.

 Consults with others to assure patients receive a seamless continuum of care across the health system.

 Acts as a liaison between health plans and the program by attending and coordinating meetings and communications.

 Attends staff meetings to facilitate communication and build staff relationships.

 Manifests respect, honesty, and justice in all relationships by treating others fairly, with dignity and courtesy. Exhibits a focus on service excellence and exceptional customer service.

 Demonstrates support and exemplifies through work style, relationships and actions, the philosophy, mission, values, and vision of the organization.

 Serves as a change agent by appropriately challenging current processes, policies and procedures. Seeks to incorporate new technologies and methods to improve overall effectiveness.

 Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Organizational Integrity Program, Code of Ethics, and other policies and procedures to ensure adherence in a manner that reflects honest,

ethical and professional behavior.

 Performs other related duties as assigned.

Be Remarkable.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit at . You can also follow @TrinityHealthMI on Twitter.