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Upper Great Lakes Family Health Center Front Office Patient Service Rep, 0.0 MFHC in Menominee, Michigan

Front Office Patient Service Rep, 0.0 MFHC

FLSA Status: Exempt

Department: Medical - Family Practice

Location: Menominee, Michigan

Employment Status: Irregular Part-time

FTE: As Needed

Physical Work Location: Menominee Family Health Center

POSITION SUMMARY:

As a member of the Operations team, the Front Office Patient Service Representative (FOPSR) is often first contact a patient has with the organization in person at the front desk. The FOPSR represents the organization in a constructive and professional manner, providing the highest-level customer service by interacting and assisting patients to register for appointments, collecting patient co-pays, updating patent information, schedule appointments, answer and route questions to the appropriate clinic staff, and other front office check duties.

Education, Training, Licensing and Credentialing

Required:

  • High School Diploma or equivalent

Preferred:

  • Advanced training in business, service or healthcare related field.

  • Training in medical terminology

Experience and Skills

Required:

  • Professional and friendly demeanor

  • Demonstrated verbal and written communication skills, in English

  • Proficient in typing skills

  • Proficient computer skills including experience using email

  • Ability to multi-task with attention to detail

  • Ability to problem solve

  • Prior experience and ongoing ability to maintain confidential information

Preferred:

  • Prior experience using eClinical Works (ECW)

  • Experience using Microsoft Office including Outlook, Excel, Word and PowerPoint

  • Experience working in healthcare field

  • Experience working in the service industry providing high quality customer-service

  • Experience working in a call center or as a receptionist

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