Upper Great Lakes Family Health Center Front Office Patient Service Rep, 0.0 MFHC in Menominee, Michigan
Front Office Patient Service Rep, 0.0 MFHC
FLSA Status: Exempt
Department: Medical - Family Practice
Location: Menominee, Michigan
Employment Status: Irregular Part-time
FTE: As Needed
Physical Work Location: Menominee Family Health Center
As a member of the Operations team, the Front Office Patient Service Representative (FOPSR) is often first contact a patient has with the organization in person at the front desk. The FOPSR represents the organization in a constructive and professional manner, providing the highest-level customer service by interacting and assisting patients to register for appointments, collecting patient co-pays, updating patent information, schedule appointments, answer and route questions to the appropriate clinic staff, and other front office check duties.
Education, Training, Licensing and Credentialing
- High School Diploma or equivalent
Advanced training in business, service or healthcare related field.
Training in medical terminology
Experience and Skills
Professional and friendly demeanor
Demonstrated verbal and written communication skills, in English
Proficient in typing skills
Proficient computer skills including experience using email
Ability to multi-task with attention to detail
Ability to problem solve
Prior experience and ongoing ability to maintain confidential information
Prior experience using eClinical Works (ECW)
Experience using Microsoft Office including Outlook, Excel, Word and PowerPoint
Experience working in healthcare field
Experience working in the service industry providing high quality customer-service
Experience working in a call center or as a receptionist
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