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Job Information

My Community Dental Centers Inc Patient Experience in Ionia, Michigan

Typical Duties and Responsibilities

  • Provides initial interaction between MCDC and potential patients by successfully answering incoming calls for MCDC’s Patient Experience Call Center

  • Accurately collects and enters the required patient demographic data and insurance information to complete new patient registration

  • Verification of dental insurance through the use of multiple online insurance sites

  • Act as a liaison with private community agencies that coordinate appointment scheduling for referred patients

  • Communication with Language Interpreter Services when necessary, to facilitate the registration of non-English speaking patients, and for individuals who are hearing impaired.

  • Provide administrative support for all dental centers

  • Initiate reports on availability of appointments

  • Fulfills scheduling requests as directed by the Patient Experience Administrator

  • Updates position knowledge by participating in educational opportunities

  • Enhances organization reputation by providing a high level of exceptional patient experience throughout the patient phone interaction; accepting ownership of new and different requests as policies change and the organization continues to grow; exploring opportunities to add value to position accomplishments

  • All other duties as assigned

Knowledge, Skills, Abilities

  • Exceptional Human Relation Skills

  • Patients First focus

  • Ability to maintain outgoing, friendly attitude with patients, staff, and doctors

  • Exceptional listening and verbal communication skills

  • Ability to work with interruptions and manage multiple priorities

  • Ability to handle conflicts, and maintain a professional demeanor at all times

  • Possess a high level of interpersonal skills to handle sensitive and confidential situations and documentation

  • Excellent spelling, grammar, and written communication

  • Computer skills including: Microsoft Word; Excel; Outlook; Dentrix; and Internet use

  • Business machines: Multiple phone lines, fax, copier, scanner, credit card terminal

Job Specification

  • Experience in Communications, Hospitality, Business Administration, or equivalent

  • Minimum three years of experience in customer service

ID: 2021-1420

External Company Name: My Community Dental Centers Inc.

External Company URL: http://www.mydental.org/

Street: 2542 Heartland Blvd

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