Upper Great Lakes Family Health Center Front Office Patient Serv Rep, 1.0 COVID Resp Team in Houghton, Michigan
Front Office Patient Serv Rep, 1.0 COVID Resp Team
FLSA Status: Non-Exempt
Department: Clinic Support
Location: Houghton, Michigan
Employment Status: Full-time
FTE: 1.0 (80 hours bi-weekly)
Physical Work Location: Houghton County
As a member of the COVID Response Team, the Front Office Patient Service Representative (FOPSR) is often first contact a patient has with the organization in person at the front desk. The FOPSR represents the organization in a constructive and professional manner, providing the highest-level customer service by interacting and assisting patients to register for appointments, collecting patient co-pays, updating patent information, schedule appointments, answer and route questions to the appropriate clinic staff, and other front office check duties. The position is dependent on external funding.
Education, Training, Licensing and Credentialing
- High School Diploma or equivalent
Advanced training in business, service or healthcare related field.
Training in medical terminology
Experience and Skills
Professional and friendly demeanor
Demonstrated verbal and written communication skills, in English
Proficient in typing skills
Proficient computer skills including experience using email
Ability to multi-task with attention to detail
Ability to problem solve
Prior experience and ongoing ability to maintain confidential information
Prior experience using eClinical Works (ECW)
Experience using Microsoft Office including Outlook, Excel, Word and PowerPoint
Experience working in healthcare field
Experience working in the service industry providing high quality customer-service
Experience working in a call center or as a receptionist
NEXT STEPS: If this opportunity interests you, click Login to Apply to attach your resume, as well as answer all application questions.
NAVIGATION TIP: If you wish to go back to a prior Step within the application process, click on the applicable Step heading. DO NOT click the back arrow at the top left of the screen.