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Upper Great Lakes Family Health Center Front Office Patient Serv Rep, 1.0 COVID Resp Team in Houghton, Michigan

Front Office Patient Serv Rep, 1.0 COVID Resp Team

FLSA Status: Non-Exempt

Department: Clinic Support

Location: Houghton, Michigan

Employment Status: Full-time

FTE: 1.0 (80 hours bi-weekly)

Physical Work Location: Houghton County


As a member of the COVID Response Team, the Front Office Patient Service Representative (FOPSR) is often first contact a patient has with the organization in person at the front desk. The FOPSR represents the organization in a constructive and professional manner, providing the highest-level customer service by interacting and assisting patients to register for appointments, collecting patient co-pays, updating patent information, schedule appointments, answer and route questions to the appropriate clinic staff, and other front office check duties. The position is dependent on external funding.

Education, Training, Licensing and Credentialing


  • High School Diploma or equivalent


  • Advanced training in business, service or healthcare related field.

  • Training in medical terminology

Experience and Skills


  • Professional and friendly demeanor

  • Demonstrated verbal and written communication skills, in English

  • Proficient in typing skills

  • Proficient computer skills including experience using email

  • Ability to multi-task with attention to detail

  • Ability to problem solve

  • Prior experience and ongoing ability to maintain confidential information


  • Prior experience using eClinical Works (ECW)

  • Experience using Microsoft Office including Outlook, Excel, Word and PowerPoint

  • Experience working in healthcare field

  • Experience working in the service industry providing high quality customer-service

  • Experience working in a call center or as a receptionist

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