Upper Great Lakes Family Health Center Call Center Patient Service Representative in Hancock, Michigan
Call Center Patient Service Representative
FLSA Status: Non-Exempt
Department: Clinic Admin
Location: Hancock, Michigan
Employment Status: Irregular Part-time
FTE: As Needed
Physical Work Location: Hancock Family Health Center
As a member of the Operations team, the Call Center Patient Service Representative (CCPSR) is often first contact a patient has with the organization by phone. The CCPSR represents the organization in a constructive and professional manner, providing the highest-level customer service by interacting and assisting patients by telephone mainly to schedule appointment, answer and route questions to the appropriate clinic staff, updating patient information, and perform other clerical duties as assigned.
Education, Training, Licensing and Credentialing
High School Diploma or equivalent
Advanced training in business, service or healthcare related field.
Training in medical terminology
Experience and Skills
Professional and friendly demeanor
Demonstrated verbal and written communication skills, in English
Proficient typing skills
Proficient computer skills including experience using email
Ability to multitask with attention to detail
Ability to problem solve and multi-task
Prior experience and ongoing ability to maintain confidential information
Prior experience using eClinical Works
Experience using Microsoft Office including Excel, Word, and PowerPoint
Experience working in healthcare field
Experience working in the service industry providing high quality customer-service
Experience working in a call center or as a receptionist
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