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Upper Great Lakes Family Health Center Call Center Patient Service Representative in Hancock, Michigan

Call Center Patient Service Representative

FLSA Status: Non-Exempt

Department: Clinic Admin

Location: Hancock, Michigan

Employment Status: Irregular Part-time

FTE: As Needed

Physical Work Location: Hancock Family Health Center

POSITION SUMMARY:

As a member of the Operations team, the Call Center Patient Service Representative (CCPSR) is often first contact a patient has with the organization by phone. The CCPSR represents the organization in a constructive and professional manner, providing the highest-level customer service by interacting and assisting patients by telephone mainly to schedule appointment, answer and route questions to the appropriate clinic staff, updating patient information, and perform other clerical duties as assigned.

Education, Training, Licensing and Credentialing

Required:

  • High School Diploma or equivalent

    Preferred:

  • Advanced training in business, service or healthcare related field.

  • Training in medical terminology

Experience and Skills

Required:

  • Professional and friendly demeanor

  • Demonstrated verbal and written communication skills, in English

  • Proficient typing skills

  • Proficient computer skills including experience using email

  • Ability to multitask with attention to detail

  • Ability to problem solve and multi-task

  • Prior experience and ongoing ability to maintain confidential information

    Preferred:

  • Prior experience using eClinical Works

  • Experience using Microsoft Office including Excel, Word, and PowerPoint

  • Experience working in healthcare field

  • Experience working in the service industry providing high quality customer-service

  • Experience working in a call center or as a receptionist

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