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Munson Healthcare Clinical Tech in Grayling, Michigan

Job Summary:

Follows established procedures to assist professional personnel in providing services related to patient care. Provides assistance maintaining organized and efficient operations throughout the department. Interacts and provides support to families and patients in crisis, including disruptive behavior. Works under conditions of interruptions and is subject to time pressures. Provides continuous interaction with patients and families, representing Grayling Hospital to the community. Maintains effective and collaborative working relationships with all members of health care team. Assists the health care team in the delivery of patient care under the supervision/delegation of an RN. Interacts with all departments in the organization. Must demonstrate competency in caring for age specific groups as determined by department scope (see below). The age specific competency requirements are further defined and/or evaluated by unit/department based standards, orientation, on-going education, QI initiatives and evaluation tools.

Minimum Requirements:

High school diploma. Advanced education in a health related field preferred. EMT/Paramedic/Pharmacy Technician/Licensed Practical Nurse/Medical Assistant preferred. Must successfully complete competency for department assigned roles and responsibilities. Ability to communicate effectively and work positively with both public and co-workers orally and in writing. Proficient in Windows, Microsoft Office, and email programs. Excellent computer/keyboard skills. Ability to read, write legibly, spell accurately, and perform math functions. BCLS/CPR certification within 3 months of employment.

Skills, Talents and Abilities:

Ability to use computer, telephone, paging system, nurse call system, alarm/emergency system, and patient care equipment. Ability to adapt to changing priorities and frequent interruptions. Ability to speak clearly, hear, see, and distinguish/differentiate colors. Ability to organize and set priorities. Ability to perform detailed tasks, sterile techniques. Extricates patients and applies spinal restrictive or immobilization devices. Strong organizational skills and ability to multitask and concentrate while subject to multiple interruptions. Must discern patient/family needs and determine most effective means of handling communication, complaints, and problems, utilizing tact and sensitivity. Ability to communicate effectively within a team and interact with internal/external customers. Work is performed in accordance with established procedures or routines. However, some operating freedom is used to organize work, set priorities, and adapt to routine operational situations. Must be able to problem solve in regards to performing the job duties. Organizational skills required and ability to concentrate while being subjected to multiple interruptions and changing work priorities. Able to thrive in fast paced work environment under stress or in emergency situations. Demonstrates positive interpersonal skills during all communications. Remain calm and effective during an emergency situation.

Physical Efforts:

Ability to perform the duties required without physical restrictions. Must be able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist, reach above shoulder level, push, pull, and walk (100%) of the time. Prolonged, extensive, or considerable standing/walking may occur. Must be able to hear speech, distinguish sounds and odors, and understand and legibly write the English Language. Must have near vision, far vision, depth perception, and be able to distinguish colors. Must be able to position and transfer patients. Must be able to lift objects weighing 35 pounds, such as lifting and transporting patients, equipment, and supplies. Must be able to extricate patients from cars. Will have exposure to communicable diseases including blood/body fluids. Subject to long or irregular hours. On-call responsibilities as determined by department needs.

Organizational Requirements:

Must have the ability to maintain a high level of confidentiality and be able to articulate and demonstrate commitment to the Mission and Values of Munson Healthcare Grayling Hospital. Must demonstrate a commitment to the organizational Guiding Behaviors, Just Culture, and Culture of Safety. Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Organizational Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

The Health Insurance Portability and Accountability Act (HIPAA) requires that individuals access, use, and disclose the minimum patient information necessary for the individual to perform his or her job duties. This position's access to information systems will be based on job duties and reasonably limited to the minimum information necessary for the position to carry out its duties. Employees are authorized to access health information only when necessary to do their work, and only when on duty.

Position Accountabilities:

  • Demonstrates service excellence and service recovery standards. Treats patients and families with dignity, respect, and compassion.

  • Prioritizes job duties as follows (unless otherwise delegated by Charge RN or leadership team) :

  • 12-lead EKG’s in less than 10 minutes

  • Phlebotomy/specimen collection

  • Documentation of medication history as stipulated in (3) below

  • Patient care responsibilities as stipulated in (4) below

  • Unit activities as stipulated in (5) below

  • Data Documentation Guidelines:

  • Responsible for obtaining and documenting medication histories using various available resources (patient, patient's family/caregiver, documentation from nursing home, retail pharmacies, mail-order pharmacies, the patient's primary care physician and specialty physicians, and other like sources).

  • Prioritizing which patients will be seen for a medication history if work volume requires. Priority will be given in the following order:

  • Patients likely to be admitted to the hospital.

  • Patients deemed of high need for medication history by the physician.

  • Patients 65 years of age or older.

  • The majority of the Emergency Department patients.

  • Identifies potentially inappropriate medication usage/compliance, communicating to primary nurse and/or provider.

  • Utilizes pharmacy-specific resources and tools to facilitate the review of home medications.

  • Patient care responsibilities/technical tasks as delegated by the RN:

  • Physical care: assists with simple procedures, follows universal precautions.

  • Measurement: performs vital signs, height, weight, head circumference.

  • Nutrition/Intake and Output: assists with feeding, collects urine/stool specimens, weights diapers, measures Foley/NG and wound drainage.

  • Hygiene: bathes patients, changes occupied and unoccupied beds, performs diaper changes and perineal/skin care.

  • Monitoring/Observing: performs safety checks, including restraints and fall precautions.

  • Ambulation/Transportation/Positioning: ambulates, transports, and positions patients with proper body mechanics, utilizing special equipment as necessary.

  • Psychosocial interventions: provides diversional activities, comforts and supports patient/family.

  • Facilitates patient transports as needed.

  • Collects and sends specimens to lab.

  • Performs QC on urine pregnancy and strep tests, and records. Performs patient tests accurately.

  • Provides patient care under the direction of an RN, performing nursing assistant skills as described by unit specific competencies and within the scope of practice define by the State of Michigan for the individual’s discipline.

  • Other department duties as assigned.

  • Unit operational support/technical tasks:

  • Participates in patient experience initiatives.

  • Obtains equipment and supplies as needed.

  • Passes water and nourishments to patients.

  • Answers call lights and telephones.

  • Places work orders for repairs.

  • Reports safety/quality situations according to hospital policy.

  • Completes and faxes animal bite and abuse forms, keeps record on chart.

  • Assists patients out of personal vehicles, including extrication as required. Utilizes spinal restrictive devices as required.

  • Maintains security of all doors and department. Demonstrates knowledge and effective use of paging and alarm/emergency systems.

  • Bags and labels patient belongings. Place valuables in valuable envelope and take to safe. Record on charts all belongings and where you took them (including weapons).

  • Supports “C” desk as assigned.

  • Communicates with the “C” desk regarding clerical functions and supply inventory.

  • Maintains a clean and orderly patient/unit environment.

  • Identifies, labels and reports malfunctioning equipment.

  • Cleans carts and equipment according to unit/departmental guidelines.

  • Prepares instruments and supplies for central processing.

  • Other department duties as assigned.

  • Personal responsibilities:

  • Demonstrates ability to give care cooperatively as delegated by the RN, and keeps the RN informed when tasks are completed.

  • Uses any unstructured time to assist other staff.

  • Actively participates in quality management and continuing education. Updates and maintains knowledge skills and competencies related to area of practice and age(s) of patient population.

  • Demonstrates Munson values and guiding behaviors in all interactions.

  • Attends unit meetings.

  • Communication:

  • Communicates with the RN, Patient Care Coordinator (Charge Nurse), or leadership team member with any issues related to the Unit.

  • Effectively relates to and interacts with patients, families, visitors, and other staff.

  • Identifies and communicates issues and changes in the patient’s condition to the RN.

  • Records accurate information on appropriate electronic intake forms.

  • Analyze, calculate, read, comprehend, recall, and explain details.

  • Communicates with staff, physicians, and patients appropriately.