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Spectrum Health Patient Services Representative Surgery Scheduling 221 Michigan in Grand Rapids, Michigan

Facility: North Office Building - GRAND RAPIDS, MI

Department: Md Trauma Clinic

Category: Registration/Scheduling

Classification: Full-time with Benefits (A1)

The Patient Services Rep Associate is the first point of contact for a patient. We are looking for great customer service skills while providing clerical support to assist in the delivery of quality health care services.

Responsibilities include, but are not limited to, the following:

  • Answering telephone/switchboard; scheduling routine patient appointments; orders supplies; generates no-show and recall letters; processing / sorting mail and produces end-of-day reports. May need to document patient phone call in EHR for call routing/resolution.

  • Patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments.

  • Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning

Basic Qualifications:

Education - High School Diploma or equivalent

Experience - 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.

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