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Spectrum Health Patient Services Representative Butterworth Part Time Nights in Grand Rapids, Michigan

Facility: Butterworth Hospital - GRAND RAPIDS, MI

Department: Pas Bw Emergency Mhc Reg

Category: Registration/Scheduling

Classification: Part-time with Benefits (A2)

Position Summary: **

  • Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.

  • Performs administrative functions, including, but not limited to: Assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit.

  • Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.

  • Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.

  • Responsible for identifying and reminding patients of health maintenance gaps.

  • Ability to perform the role of Patient Services Representative, Associate when necessary.

  • Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Basic Qualifications:

  • High School Diploma or equivalent.

  • 2 years of experience typically gained through skills/knowledge/abilities in Insurance Billing, Access Management, Patient Financial Services, Electronic Health Records, Lab Service Support, or other related experience.

Preferred Qualifications:

  • Prior experience in Customer Service, Patient Registration, or Healthcare preferred.

  • Excellent Customer Service Skills in person and over the phone.

  • High level of Compassion and Passion to serve Patients.

  • Excellent written, verbal communication and interpersonal skills.

  • Competency in the use of a variety of computer hardware and software systems.

  • Time management and organizational skills.

  • Analytical and strong problem solving skills.

  • Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions.

  • Ability to maintain the strictest levels of confidentiality.

  • Ability to listen to others.

  • Complex problem solving and instructing skills.


  • Training may vary per location, butMust be available to train from 4-6 Weeks on a Full-TimeBasiseven if position is Part-Time or Resource.

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.