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Munson Healthcare Medical Assistant-Certified in Frankfort, Michigan

*Empire Family Care*

Provides clinical and/or administrative support in the ambulatory office setting to include: Family Practice.


Three years of experience in a health care setting. Ambulatory, medical office or outpatient clinic required. Current Medical Assistant Certification or LPN required.

Must possess the ability to communicate effectively with both public and coworkers orally and in writing, and the ability to work positively with all levels of clinical staff. Assertiveness, organizational skills, effective time management, flexibility and self-motivation are essential. Human relations and interpersonal skills are required. Experience with EHR is desired. Must be comfortable using a computer to do day to day job duties. Subject to elements of time pressure and interruptions of activities. Works in a well-lit, air conditioned office setting. May frequently walk and stands most of the time while on duty as well as sitting. Must be able to meet physical demands such as bending, stretching, kneeling, twisting, etc. Must be able to lift 30 pounds.

Maintains BCLS certification.


  • Supports the Mission, Vision and Values of Munson Healthcare. Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

  • Has basic understanding of Relationship-Based Care (RBC) principles, meets expectations outlined in Commitment To My Co-workers, and supports RBC initiatives.

  • Demonstrates adherence to all policies and procedures. Strictly adheres to patient confidentiality.

  • Interaction with customers is expected to be friendly, appropriate and accurate. As a direct contact with patients and families, this individual must create a professional image through outstanding telephone courtesy, pleasantness, the ability to keep their composure and the use of judgment and tact in dealing with others.

  • Maintains a professional working relationship with staff members, ancillary services and medical staff.

  • Verifies that required patient electronic health record is updated.

  • Provides personalized care for patients while assuring a timely patient flow through the office.

  • Act as an advocate for the patient in his/her interactions with health care services.

  • Assist health care providers when requested.

  • Assists with day-to-day operations as required for optimal patient care.

  • Attend staff development programs. Directs own continuing education activities and keep skills current, expand knowledge base ad comply with recertification/registration requirements.

  • Acknowledges that safety is a self-responsibility. Knows the physical requirements of the job and work within those guidelines. Performs job duties safely at all times, utilizing learned body mechanics and transferring/lifting techniques. Plans actions to promote safety. Reports any unsafe situation/equipment according to hospital procedure.

  • Perform all duties listed in attached task list and other duties and responsibilities as assigned.


  • Customer Focus

  • Ensures customer satisfaction

  • Communication

  • Clear and courteous at all times, works to resolve conflicts

  • Analytical Thinking

  • Determines priority and distinguishes between critical and non-critical information for problem resolution

  • Concern for Order and Standards

  • Checks accuracy of own work and takes accountability

  • Flexibility

  • Reprioritizes quickly to accommodate unexpected demands

  • Teamwork

  • Recognizes that others possess valuable expertise and actively solicits others’ opinions, ideas and recommendations. Builds consensus with others.

Medical Assistant Task List

Order stock and immunizations, checking it in and processing documents related to supplies and immunizations. Insure VFC compliance and reporting as well as MICR record keeping. Check temp of immunization refrigerator and freezer and maintain temp logs daily in morning and afternoon.

Maintain medication and immunization records, including MICR.

Prep charts for the daily schedule.

Check patients in, obtain patient history and vital signs and enter info into EHR (including entering updated information from old records).

Prepare, maintain and stock examination and treatment areas including reviewing for outdated medications & supplies.

Prepare patient for examinations, procedures, and treatments, obtain proper consent forms, assist the Provider.

Prepare, maintain stock and administer medications and immunizations

Adhere to established triage procedures. Recognize and respond to emergencies.

Triage phone calls for the doctor as well as to determine patient’s needs for an appointment. Review messages & medication refill requests per policy. Takes patient phone calls from a multiline phone system and relays messages to providers when necessary. Takes phone calls from pharmacies and calls in prescriptions.

Notify patients of test results and chart appropriately. Send results letters as indicated.

Apply principles of aseptic technique and infection prevention. Clean, wrap and sterilize instruments.

Manage medical waste for the practice.

Obtain patient consent for procedures, set up for procedures and assist doctor as needed.

Prepare requisitions forms for the laboratory.

Perform basic spirometry test, ear lavages and EKGs when needed.

Collect and document Urine Drug Screens. Run MAPS reports on all patients on controlled substances.

Make and document referrals and obtain prior authorizations when needed.

May be responsible for medication room, treatment room, autoclave, etc.