Munson Medical Center Manager - Ambulatory Physician Empire Family Care in Frankfort, Michigan

SUMMARY This position takes complete ownership for the daily oversight of the administrative and clinical operations of assigned physician practice and/or program. Collaborates multiple leadership individuals and teams (physician, network and hospital) with various support departments to create a patient focused practice environment to drive progress and achieve goals in the areas of patient experience, staff and providers engagement, quality, safety, and operational performance.
The manager functions as a key liaison with physicians and staff. The manager works collaboratively with an assigned regional director and/or practice administrator to promote the productive growth and operational structure of each functional area. Supports employee growth and development and actively mentors staff and ensures a cohesive, engaged work team that includes physicians and extended care team members. The manager promotes the consistent enactment of the mission, vision, values of the Munson Healthcare system, and ensures a steady focus on the needs of patients, physicians and staff.

The manager will have budgetary responsibility and seen as a responsive and creative professional, skillful at resolving issues and making swift decisions. The manager possesses a high degree of emotional intelligence, and is an effective verbal and written communicator. The manager is a visible leader and spends the majority of their time in assigned area of responsibility where work is taking place.

NOTE: The Practice Manager Grid (a point based system) will be used to decide the level of management (level 1, 2, or 3) needed for a given practice and/or program.


  • A four-year degree in a health related field is preferred. In the absence of a bachelor’s degree, the candidate must have a minimum of four or more years of progressively more responsible work experience and leadership in a health care setting, in an ambulatory, medical office, or outpatient environment.

  • Excellent interpersonal and organizational skills. Must possess the ability to work independently while maintaining a team effort.

  • Knowledge of medical terminology, electronic medical records system, diagnosis and procedure coding, insurance billing, scheduling, data entry, multi-line phones.

  • Experience working with an interdisciplinary team.

  • The ability to facilitate the resolution of complex problems within the ambulatory physician practice and with other departments within Munson Healthcare in an effort to continuously improve the quality of ambulatory physician practices.


The position reports to the Regional Director and/or Practice Administrator. Will be responsible for supervising the work and activities of assigned physician practice and/or program. Maintains a professional working relationship with other departments, patient’s families, providers, staff, and other health care professionals.

Age of Patients Served: Cares for patients in the age category(s) checked below:

X No clinical contact with patients

Neonate/Infant Preschool School Age

Adolescence Adult Geriatric