Blue Cross Blue Shield of Michigan Manager - Health Plan Business - CM 0004M in Detroit, Michigan
SummaryAs a Manager in Care Management, you will be accountable ensuring best practices to preserve and strengthen the care management service we provide customer and members. You are responsible for the overarching performance, development and engagement of an interdisciplinary team and serve as the champion for this team. Youre a proven hands-on leader who has a passion for service excellence, track record for defining operational processes, and commitment to fostering a work environment that supports individual growth and connectedness. - Along with general requirements below, Registered Nurse with current unrestricted Michigan Registered Nurse license required - Certification in Case Management (CCM) preferred.Responsible for planning, organizing and managing an assigned business unit. Operate within broad objectives to ensure optimum utilization of resources; adapt business unit plans and priorities to address resource and operational challenges. Evaluate policies, procedures and business unit goals to make decisions and solve problems.Manage activities of a department including, but not limited to planning, problem solving, staff development and communication.Manage the evaluation of new and existing business processes to identify areas of opportunity and execute on business unit objectives, supporting continuous improvement.Lead, direct, evaluate and develop the work of assigned employees.Responsible for special projects, programs and initiatives to ensure successful delivery of business outcomes.Provide effective and efficient solutions to complex business problemsEnsure that day to day business unit operations align with organizational objectives."Qualifications"Bachelor's Degree in a related field is required. Master's Degree in a related field is preferred.Five (5) years of experience in a related field is required.Previous experience leading projects and/or teams is required.Ability to effectively lead, coach and develop team members.Ability to work effectively in a team environment.Strong organizational, planning, analytical, and problem-solving skills.Working knowledge of corporate organizational structures, including functional responsibilities.Strong verbal, written communication and interpersonal skills.Ability to manage multiple priorities concurrently.Ability to solve practical problems and deal with moving variables in situations with limited standardization and alignment.Ability to interface and present to all levels of the organization.Ability to build relationships and work collaboratively with cross-functional teams.All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.Equal Opportunity Employerndash;minorities/females/veterans/individuals with disabilities/sexual orientation/gender identityPlease see job description for required skills.