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Beaumont Health System Laboratory Support Tech Sr in Dearborn, Michigan

div bspanGENERAL SUMMARY:/span/bspan/spanspanUnder the direction of the Manager and/ or Phlebotomy Coordinator, assists in the organization and daily operations of specimen processing and/or the phlebotomy department (Inpatient, Nursing Home Specimen Collection, Patient Service Center-draw stations, In-Office phlebotomy-physician office)./spanspan /spanbspanESSENTIAL DUTIES:/span/bspanspan /span/spanspanspan1.span /span/span/spanspanTrains staff with regard to department policiesrocedures for specimen handling, processing, data entry into laboratory information systems, safety/universal precautions and patient confidentiality./spanspanspan2.span /span/span/spanspanAssists in the implementation and maintenance of all policies and procedures required by hospital, laboratory, and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of department services.span /spanSupports and monitor customer and employee service expectations. /spanspanspan3.span /span/span/spanspanActs as resource to laboratory professionals working in various laboratory sections to investigate missing samples, inappropriately ordered samples, etc and facilitate appropriate STAT handling of samples./spanspanspan4.span /span/span/spanspanExhibits superior customer service skills to ensure an exceptional experience including performing service recovery./spanspanspan5.span /span/span/spanspanCollects and provides all department quality data indicators to the Laboratory Quality Assurance department or other entities required.span /span/spanspanspan6.span /span/span/spanspanManages expected workflow in all areas to ensure that all work is completed in a timely fashion for specimen collection, and specimen processing. This includes special projects and process improvements./spanspanspan7.span /span/span/spanspanTroubleshoots and problem solves laboratory orders and requirements.span /spanInvestigates errors and address consoling/coaching events. /spanspanspan8.span /span/span/spanspanInitiates, maintains and supports employee engagement strategies./spanspanspan9.span /span/span/spanspanAssists with blood draws as requested/spanspanspan10.span /span/span/spanspanAll other duties as assigned by Coordinator, Manager, Director or other Executive Leader(s). /spanispanThis document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described./span/ibspanbr clear="all"/span/bspan /spanbspanSTANDARD QUALIFICATIONS/span/bspanTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.span /spanThe requirements listed below are representative of the knowledge, skill and/or ability required.span /spanReasonable accommodations may be made to enable individuals with