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CIOX Health, LLC Medical Records Clerk I in Commerce Township, Michigan

divdivdivdivdivfont class="bold"Medical Records Clerk I/font/div/divdivspan class="sr-only field-label"Job Locations/spanspanUS-MI-Commerce Township/span/divdivtabletrtd class="iCIMS_JobHeaderField"Requisition ID/tdtd class="iCIMS_JobHeaderData"span2021-15822/span/td/trtrtd class="iCIMS_JobHeaderField"# of Openings/tdtd class="iCIMS_JobHeaderData"span1/span/td/trtrtd class="iCIMS_JobHeaderField"Category (Portal Searching)/tdtd class="iCIMS_JobHeaderData"spanCustomer Service/span/td/tr/table/div/div/divfont class="bold"Overview/fontdivdivdivuldivMust have currentrevious experience with customer service/divlispanFull Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan Tuition Reimbursement/span/lilispanFull-Time: Monday-Friday 8:00 AM-4:30 PM/span/lilispanLocation: This role will be performed at onsite withinand#160;Commerce Charter Twp, MI 48382/span/li/ulThis is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patientand#8217;s right to privacy by ensuring that only authorized individuals have access to the patientand#8217;s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.and#160;/div/div/divfont class="bold"Responsibilities/fontdivdivdivulliReceives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner./liliDate stamps all requests and highlights pertinent data to facilitate processing.and#160;/liliValidates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines./liliCompletes release of information requests including retrieving patientand#8217;s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations./liliPerforms quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing./liliMaintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department./liliProvides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems./liliDemonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.and#160;/liliMaintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility.and#160;/liliMaintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests.and#160;/liliMaintains working knowledge of the current state laws regarding fee structure, an