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Medi- Centrix Physician Call Center Representative - Bilingual in Clinton Township, Michigan

Company Overview

Medi-Centrix offers a physician-focused approach to revenue cycle management, data extraction, and decision support. We help physicians navigate the healthcare landscape as it evolves and prepare you for participation in value-based care arrangements and bundled payment models. To ensure that our strategy and deliverables continue to address the most pressing needs of today's physician community, we rely on our Physician Advisory Board to provide valuable insights.

Job Summary

The Bilingual Call Center Representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances.

Responsibilities and Duties

  • Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information

  • Process patient credit card payments over the phone to resolve outstanding self-pay balances

  • Possess basic working knowledge of healthcare claims processing including: ICD-9/10, CPT, and HCPC codes, as well as 1500 forms

  • Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle

  • Uses the GE and Epic workflow systems and other tools available to them

  • Ability to analyze, identify and resolve issues on patient accounts

  • Act cooperatively and courteously with patients, visitors, co-workers, management and clients

  • Adheres to the policies and procedures established for the client/team

  • Meets and maintains daily productivity standards established in departmental policies

  • Meets and maintains quality standards established in departmental policies

  • Maintain confidentiality at all times; adhere to HIPAA and PHI Guidelines

  • Ability to maintain composure when handling particularly difficult calls with customers

  • Perform all other tasks related to Call Center Department areas of responsibilities

  • Performs other related duties and special projects as required

Qualifications and Skills

  • Previous experience in Hospital/Facility or Physician billing

  • Bilingual (English/Spanish) is required

  • Experience with GE Centricity or EPIC PB preferred

  • Ability to work well individually and in a team environment

  • Proficiency with MS Office

  • Strong verbal communication skills

  • Strong organizational skills

  • English-speaking proficiency is required; bilingual skills a plus

  • Ability to maintain composure when handling particularly difficult calls with customers

Working Conditions

General office environment

  • While performing the duties of this job, the employee is occasionally required to move around the work area

  • Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.

  • The employee must be able to follow directions, to get along with others, and handle stress

  • The noise level in the work environment is usually minimal.

Medi-Centrix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Medi-Centrix complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.