Beaumont Health Business Office Assistant in Canton, Michigan
Under general direction, performs functions related to business activities including, but not limited to: greeting patients, families and visitors, scheduling and registering patients for appointments via phone and face-to-face communication, collecting and posting patient payments, completing charge entry activities, monitoring registration work queues, faxing, copying, collating correspondence, ordering office and medical supplies. The Business Office Assistant performs responsibilities in accordance with Beaumont Health and Beaumont Medical Group policies and procedures to ensure efficient operations, which embrace the mission and vision of Beaumont Health and promotes patient satisfaction while delivering patient and family-centered care (PFCC).
Schedules patient appointments, maintains provider schedules
Completes patient registration following the Beaumont Health Corporate Registration procedures (i.e. demographics, insurance verification, payment collection)
Informs patients of delays in appointment times and/or processing of requests.
Effectively communicates with all internal and external customers and patients.
Coordinates medical record for release, in accordance with Beaumont Health and Beaumont Medical Group policies and procedures.
Performs general office work; copying, faxing, filing, scanning, handling correspondence.
Coordinates and facilitates new patient and annual forms (i.e. consent to treat, medical records release).
High School Diploma or equivalent, 2-3 years of experience in a customer service role required, preferable in a patient facing healthcare position.
Strong communication skills, multi-task oriented, sensitivity to others, ability to prioritize, self-motivate and ability to handle stressful situations. Must be competent in Microsoft Office and willing to learn other computer programs. Previous Electronic Health Record (EHR) experience preferred.
Familiar with common medical terminology preferred.