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Veterans Affairs, Veterans Health Administration Program Support Assistant in Battle Creek, Michigan


This position is organizationally located in the office of the Chief of the Acute Hospital Clinical Service (AHCS). The incumbent serves as a Program Support Assistant utilizing skills for backup administrative representative on 82-1


The Program Support Assistant duties include but are not limited to: Major Duties: Subject Matter Expert on tracking attendance in approved software programs and VATAS nurse schedules. Trainer of new service timekeepers. Maintain specified policy and guideline binder, manuals, directives, committee, and communication files. Manage calendars and appointments. Take minutes at committee meetings. Timekeeping duties. Back up for tracking bed admissions/transfers/discharges on approved software programs. Configurations/updates/reports. PIV sponsor/pin resetter Monitor scanning back log provides educational materials as requested Assists in locating pertinent manuals, memorandums, etc., required as reference material. Completes routine and delegated duties accurately and in a timely manner. Assists in coordination of meetings and interviews. Responsible for ordering supplies and submitting work orders. Timekeeping: Trainer for new timekeepers in Nursing services, backup/primary timekeeper for all AHCS T&L's. Is knowledgeable of all VA guidelines and regulations concerning procedures and policies effecting optimal processing of timecards, leave requests, and maintenance of timekeeping records. Works directly with unit managers to resolve any discrepancies and correct timecards as needed. Computer Security: Is responsible for protecting the data from unauthorized disclosure and deletion, and following applicable regulations and instructions regarding access to computerized files, release of access codes, etc. Reports & Projects: Uses Microsoft Office and other office software to execute creation, storing, and retrieval of electronic documents for communication, reporting and presenting information. Workload is prioritized according to deadlines. Correctly instructs others in matters related to reports, correspondence, directives, and Medical Center policies and guidelines. Coordinates the annual performance evaluation review for all Title 38 and Title 5 employees within the Acute Hospital Clinical Service. PSA assembles all necessary paperwork on each employee and assures that the appropriate Nurse Manager has all the paperwork needed to prepare the rating of record. Work Schedule: Monday thru Friday, 8:00am to 4:30pm. Hours may be extended or rotated to meet the needs of our Veterans and/or the Medical Center

Telework: Available

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/PD912860

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required


Conditions of Employment


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/29/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: time keeping, ability to pull & interpret reports, tracking attendance, customer service and communication. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school leading to a bachelor's degree. One year of full-time undergraduate study is defined as 30 semester hours or 45 quarter hours (Transcripts must be submitted). OR, Combination: Applicants may also combine education and experience to qualify at this level. This can be determined by adding total qualifying experience as a percentage of the required experience and education as a percentage of the total required. The total percentage must equal 100 percent. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. For example, the position to be filled is an Program Support Assistant, GS-5. You have 9 months of specialized experience and 75 semester hours of college (15 semester hours beyond the second year and the equivalent of 3 months of specialized experience). You meet 75 percent of the required experience and 25 percent of the required education. You meet 100 percent of the requirement for 1 year of specialized experience and are qualified for the position.. You will be rated on the following Competencies for this position:

ClericalCommunicationsComputer SkillsData SystemsFlexibilityManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary but also requires some standing, walking, bending, lifting and carrying of light to medium weight items such as reports, files, manuals etc. The incumbent must be able to work under pressure associated with meeting deadlines. There are no special physical requirements to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.


A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional Information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.