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IHA Health Services Corp Senior Associate Director - Extended Care Team in Ann Arbor, Michigan

Job Details:

Master's Degree Registered Nurse (RN) 7-10 years of experience required


The Senior Associate Director of the Extended Care Team has a broad leadership role managing IHA's Extended Care Team.

IHA's Extended Care Team includes Care Management, Embedded Clinical Pharmacy, Behavioral Health- Collaborative Care and Nutrition Services. This role is responsible for the development and implementation of short and long-term strategic growth opportunities and financial performance of the varied programs. Identifies issues or trends that potentially affect IHA's ability to expand and develop these programs. Collaborates on the development of an infrastructure that supports the varied payment and staffing models to ensure the delivery of quality, efficient, top of license supportive services. Partners with program-level physician champions and divisional leadership.

This position will also have part-time responsibilities of direct patient care within Primary Care as a means to best assess program integration and improvement opportunities.


_Leadership Responsibilities


  1. Establishes the vision for the Extended Care Team and provides guidance and direction for assigned areas of responsibility with the development, implementation and management of work plans which align with IHA priorities, top of license, Quadruple AIM and other relevant company initiatives.

  2. Provides direction and support for direct reports, establishing criteria for measurement and schedule for evaluating progress toward achieving annual program goals and objectives; identifies and communicates successful attainment of goals and objectives as well as opportunities for improvement.

  3. Oversees the quality of care that is provided by staff to ensure that the needs of the patient and productivity goals are met as well as meeting metrics of the organization and payers.

  4. Partners with program leaders to develop clinical pathways to support patient care needs.

  5. Operationally incorporates the work of the Extended Care Team into the Team Based Care model.

  6. Active participant in the Team Based Care Steering Committee and the Team Based Care Implementation Team.

  7. Maintains knowledge of industry trends and effectively utilizes external resources to gain additional knowledge and insight and identifies relevant information that can be utilized or disseminated to improve IHA's Clinical Services

_Management Responsibilities


  1. Provides guidance, leadership and oversight for the Extended Care Team leadership with hiring, training, supervising, evaluating, disciplining and terminating of leadership. May actively participate in the recruitment of staff or other department openings as necessary.

  2. Ensures that a positive and productive work environment is in place to attract and retain leadership and staff; Monitors team and IHA engagement metrics, identifies areas for improvement and develops/implements an action plan to address issues that arise within areas of responsibility.

  3. Provides input for meeting agendas and guidance to leadership regarding the scope of meeting; may develop presentations and present at meetings.

  4. Assists with special projects and performs other duties as assigned.

_Fiscal Responsibilities


  1. Has accountability for the financial performance for IHA's Extended Care Team programs, ensures that annual program budgets and work plans are developed and implemented by assigned leadership.

  2. Provides guidance and direction for the development of guidelines and processes for care team billing.

  3. Develops relationships with hospital programs, skilled nursing facilities, extended care facilities and hospice services to promote programs.

  4. Nurse Practitioner Responsibilities

  5. Performs comprehensive and interval history and physical exams of patients, identifies preventive health measures and/or establishes priorities of care for the presenting problem within prescribed guidelines and instructions of supervising Physician.

  6. Orders, interprets, and evaluates diagnostic tests to identify and assess patient's clinical problems and health care needs.

  7. Records physical findings, and formulates plan and prognosis, based on patient's condition; documents patient visit appropriately in the electronic medical record (EMR).

  8. Assists in the development of a treatment plan and appropriate follow-up; discusses case with Physician and other health professionals to prepare comprehensive patient care plan.

  9. Educates patient regarding the diagnosis; reviews treatment plan.

  10. Submits health care plan and goals of individual patients for periodic review and evaluation by Physician.

  11. Prescribes or recommends drugs or other forms of treatment such as physical therapy, inhalation therapy, or related therapeutic procedures.

  12. Refers patients to Physician for consultation or to specialized health resources for treatment.

  13. Keeps current on new knowledge gained from conferences, workshops, professional literature, or other training and assimilates this knowledge into clinical practice.

_Other Responsibilities


Assumes additional duties as needed and works within scope of licensure.


  1. Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement.

  2. Must be able to work effectively as a member of the IHA divisional, leadership and other relevant team.

  3. Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.

  4. Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook.

  5. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems.

  6. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.

  7. Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respect cultural differences.

  8. Uses resources efficiently.

  9. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.


Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.


EDUCATION: Master of Science in Nursing (MSN)


Unrestricted State of Michigan Nurse Practitioner license.

Unrestricted State of Michigan license as an RN and specialty certification as a Nurse Practitioner

Certified through the National Board, depending on specialty

MINIMUM EXPERIENCE: Seven years of experience as a nurse practitioner. Leadership, management and fiscal experience preferred.


  1. Ability to effectively support department leadership, providing feedback and guidance to staff and demonstrating effective conflict resolution. Ability to affect change.

  2. Ability to effectively mentor and develop roles of direct reports as assigned.

  3. Considerable knowledge of health care functions, including clinical functions, medical billing and coding procedures, reimbursement practices and quality improvement initiatives.

  4. Knowledge of the legal and compliance aspects of health information systems and best practices in medical office operations

  5. Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, EMR software, Microsoft Word and Excel, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.

  6. Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to speak before groups of people and resolve conflict in situations where the audience may be less than receptive.

  7. Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.

  8. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, provides, patients, family members, insurance carriers, vendors and the general public.

  9. Good organizational and time management skills to effectively juggle multiple priorities, time constraints and large volumes of work.

  10. Ability to exercise sound judgement and problem-solving skills.

  11. Ability to coordinate, direct and supervise the work of others.

  12. Ability to analyze and interpret data for appropriate and effective response.

  13. Ability to handle IHA staff and organizational information in a confidential manner.

  14. Ability to travel to other office/practice sites and meeting and training locations.

  15. Successful completion of IHA competency-based program within introductory and training period.


  1. Physical activity that often requires keyboarding, phone work and charting.

  2. Physical activity that often requires extensive time working on a computer.

  3. Physical activity that often requires handling and lifting patients walking, standing, bending, stooping, reaching, climbing, kneeling and/or twisting.

  4. Physical activity that may require lifting, pushing and/or pulling up to 20 pounds.

  5. Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.

  6. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

  7. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.


This job operates in a typical office environment which involves frequent interruptions and significant interaction with people which can be stressful at times.

Category: Management/Professional

Facility: IHA Administration

Department: Care Team

Schedule: Full Time

Hours: 40 Hours