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Trinity Health - IHA RN in Ann Arbor, Michigan

POSITION DESCRIPTION:

Provides professional nursing care for patients following established standards and practices, which can include triage (telephone and walk-in visits), and care needs that transpire between office visits. Demonstrates professional clinical leadership and oversight within the scope of the RN role.

ESSENTIAL JOB FUNCTIONS:

The following job functions may not be the responsibility of all RN’s. Some RN’s will be assigned work that has more focused responsibilities (example: prior authorizations or indirect work supporting a provider inbox.)

  • Responsible for efficiently triaging patient needs via telephone and during visits according to IHA's Policies and Protocols.

  • Documents clinical findings in a clear and concise manner according to IHA Policy.

  • Utilizes critical thinking skills within the scope of licensure to appropriately assess patient needs and involves providers as appropriate.

  • Enters orders (medication, laboratory, radiology, referrals) according to provider direction and as per state, local and professional guidelines.

  • Follows clinical and nursing protocols as applicable.

  • Schedules patient appointments as applicable.

  • Encourages patient portal usage and supports where needed.

  • Provides scope appropriate nursing education during all patient interactions.

  • Consults with providers and other extended care team members (Care Management, Embedded Pharmacy, Behavioral Health, and Nutrition) and external case managers as appropriate to effectively ensure quality patient care.

  • Supports physician and advanced practice providers with indirect work according to protocol. This includes and is not limited to test results/orders management.

  • Assesses patients for gaps in care for preventative and disease management needs.

  • Ensures patient medication list is accurate, completes medication reconciliation, and processes refill requests per protocol.

  • Works with the entire care team to co-manage indirect patient work according to Standard Work Instructions.

  • Collaborates with insurance, DME, home care and all other care partners to ensure patient needs are met.

  • Reviews patient medical history to identify supporting documentation relevant to ordered services and procedures to assist with or complete prior authorization process.

  • Participates in and facilitates process improvement projects within the office.

  • Serves as a resource to clinical office staff within scope of RN role; may direct the work of LPN and Medical Assistant staff as needed and appropriate based on role/scope.

  • May perform clinical support tasks as outlined on the Clinical Support Staff Scope of Practice document.

  • Supports other offices, attends required meetings and training, and participates in committees as requested.

  • Attends weekly patient care meetings and attends daily huddles as applicable.

  • Assumes additional duties as required.

ORGANIZATIONAL EXPECTATIONS:

  • Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement

  • Must be able to work effectively as a member of the clinical care team.

  • Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.

  • Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA’s Employee Handbook.

  • Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems

  • Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines

  • Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.

  • Uses resources efficiently.

  • If applicable, responsible for ongoing professional development – maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.

MEASURED BY:

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

ESSENTIAL QUALIFICATIONS:

EDUCATION: Graduate of an accredited Registered Nurse program.

CREDENTIALS/LICENSURE: Valid, unrestricted RN license in the State of Michigan. Valid CPR certification.

MINIMUM EXPERIENCE: 1-2 years of clinical experience in a medical or physician office preferred. Previous nursing experience not required.

POSITION REQUIREMENTS (ABILITIES & SKILLS):

  • Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.

  • Proficient/knowledgeable in medical terminology.

  • Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.

  • Excellent communication skills in both written and verbal forms, including proper phone etiquette.

  • Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.

  • Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.

  • Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.

  • Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.

  • Ability to exercise sound judgement and problem-solving skills.

  • Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.

  • Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.

  • Ability to handle patient and organizational information in a confidential manner.

  • Ability to travel to other office/practice sites and meeting and training locations.

  • Successful completion of IHA competency-based program within introductory and training period.

MINIMUM PHYSICAL EXPECTATIONS:

  • Physical activity that often requires keyboarding, phone work and charting.

  • Physical activity that often requires time working on a computer.

  • Physical activity that often requires lifting over 50 lbs.

  • Physical activity that sometimes requires handling and lifting patients, transferring patients to gurney using slide board, assisting patients with dressing/undressing, transferring patients to wheelchair using gaitbelt, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.

  • Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.

  • Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.

  • Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

  • Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

MINIMUM ENVIRONMENTAL EXPECTATIONS:

This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible. This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.

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