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Agiliti Health, Inc Hospital Service Technician Ann Arbor, MI PT in Ann Arbor, Michigan

font class="bold"/fontfont class="bold"Job Description:/fontdivdivHours / Shifts: This position will average 3 shifts per week. Must be flexible to work weekends and during the week. Shift start and end times will vary, however likely will be a mid to evening shift. Must also be open to working rotating holidays./div/divspanThe Hospital Service Technician is responsible for equipment management tasks in the hospital, including: delivering equipment, accessories and disposables to patient rooms; delivering equipment to standby locations; picking up soiled equipment; cleaning and processing equipment; conducting equipment tracking rounds throughout the patient rooms; and recording each activity by scanning equipment as it is completed./spanbKnowledge and Physical Requirements/bulliHigh school diploma or equivalent./liliPrior work experience in hospital setting or customer service preferred./liliBasic computer skills./liliWilling to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required./liliAble to lift and/or push 75 pounds./liliAble to stand and walk for long periods of time./li/ulbBehavioral Skills/b (How the jobholders must conduct themselves with other people.)ulliPossesses quality orientation with a "get it right the first time" attitude./liliComplies with patient privacy laws in all matters./liliMaintains and projects confidence, enthusiasm and a professional image./liliFlexible, coachable./liliDemonstrates strong communication skills (listening, writing and speaking)./liliDemonstrates team orientation and shows respect for others./liliProactive and self motivated./liliOrganized; prioritizes to meet deadlines./liliOperates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations./liliMaintains a clean and safe work environment./liliCustomer-focused; willing to go above and beyond./li/ulbPractical Skills /b(Tasks that the job holder must be able to do and demonstrate.)ulliAble to dialogue with clinical staff on the topics of equipment features, functionality, etc./liliUnderstands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements./liliEnsures prompt and courteous service is delivered to all customers in person and in all communications./liliTakes customer equipment requests and fills orders within established time line./liliDelivers equipment to patient rooms (fill 100% of customer orders) or standby locations in patient-ready condition with appropriate software, configuration, accessories and disposables. Verifies standby locations on a daily basis./liliPicks up, cleans and processes all soiled equipment, preparing it for "patient ready" use following all company and hospital protocols./liliConducts equipment tracking rounds using handheld scanners to capture equipment activities./liliRuns reports as required by supervisor and monitors equipment levels./liliRecords all non-functional equipment that has been reported by customer./liliCompletes safety inspectionsreventative maintenance on equipment (when applicable)./liliDocuments all equipment incidents in occurrence with both company and customer policies./liliProvides all customer feedback to the supervisor in a timely manner./liliPerforms other assigned