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Trinity Health - IHA Associate Division Head - Practice Operations in Ann Arbor, Michigan


The Associate Division Head – Practice Operations (ADH-PO) is principally responsible for overseeing the clinical and professional aspects of a subset of practices within the Medical Specialty Division. Collaborates with the CMO, CMIO, Division Head, Associate Division Heads of Quality, Associate Division Heads of IT, Site Medical Directors and VP of Operations. The Associate Division Head- Practice Operations dyad partner is the Associate Division Director and, collectively, they oversee and are responsible for all aspects of practice operations. In conjunction with the IHA Site Medical Directors, the Associate Division Head - Practice Operations is accountable for financial performance, clinical quality, patient safety, patient and staff experience, and provider mentoring. The ADH-PO will have specific accountability on insuring successful growth of the assigned practices outside of the Ann Arbor area. The specific specialties within the purview of this person will be re-evaluated annually, but initially will include Dermatology, Rheumatology, Infectious Disease and Recovery Services.


Leadership Responsibilities –

  • Assures that all providers within their purview pursue their service to patients and caregivers according to IHA’s mission, core values, provider compact and priorities.

  • Implements systems and/or programs that address quality, utilization and performance opportunities in all locations.

  • Promotes the professional growth, development and success of Site Medical Directors.

  • Assures that the Site Medical Directors conduct bi-annual evaluations for each provider; conducts IHA Site Medical Directors’ bi-annual evaluations.

  • Leads innovation in service delivery. Advocates for process improvement across the Division, including a focus on improving patient provider and staff experience scores.

  • Represents IHA in external forums that seek to improve the health of the community.

  • Actively assumes the role of “Physician Champion” for the Division in the “Provider and Staff Experience” committee.

  • Leads and implements “Team Based Care” within the above-mentioned practices.

  • Actively participates in Leadership Development.

  • Advocate effectively for standardization of EMR and clinical workflows in alignment with patient needs and organizational goals.

  • Regularly evaluate divisional use of the EMR, especially features and tools that support efficient and accurate documentation and coding. Report this performance to the division with identification of opportunities for improvement.

  • Evaluate individual providers and practices that are considered outliers from the norm. Develop approaches that will promote improvement and success for these individuals.

  • Communicate EMR changes to the division so that all providers in the division are aware of those changes and of resources/support available to them on IHA SharePoint and from the IT team.

  • Inform providers in the division about Advancing Care Information (Meaningful Use) and other governmental and external requirements.

  • Participate as an active member of the Medical Informatics and EMR Optimization committees. Represent divisional concerns and interests at these committees and balance those concerns against the perspectives of others in IHA. Hold a broad organizational view of healthcare IT and develop the ability to look at IT needs and initiatives from all angles of the organization.

  • Work with the other members of the EMR Optimization committee to develop approaches to meeting new and existing needs through the wisest combination of workflow changes and EMR changes.

  • Communicate workflow and EMR changes to the division for feedback and implementation.

  • Work with the ADH - Quality to evaluate potential EMR modifications that would promote quality improvement, including evidence-based workflows in the EMR.

  • Work with Site Medical Directors and Practice Managers to hold them accountable for their practice’s use of IT.

Management Responsibilities –

  • Supports IHA Site Medical Directors and their dyad partners in resolving provider personnel issues in collaboration with IHA Human Resources and Administration.

  • Works with Divisional Medical Leadership and Operations to identify Division needs and opportunities for increased service, quality, efficiency and productivity.

  • Monitors access across the division. Assures that all Division and Practices address patients’ access needs. Considers novel methods to increase access using tele-care and balancing across locations.

  • With Division Head, leads and plans regular Divisional meetings for discussion and input into Divisional and IHA issues.

  • Works with Site Medical Directors to develop Divisional work plans for the year based on the IHA yearly organizational priorities and holds them accountable to these work plans.

  • Works with Site Medical Directors to improve performance against quality and financial targets.

  • Participates in annual management peer review evaluations.

  • Aligns Divisional goals with IHA priorities, Vision and Core Values.

Compliance and Quality Responsibilities –

  • In collaboration with the Division Head and the Divisional Operating Teams, ensures high quality patient care through a combination of quality improvement initiatives, patient care quality review and participation in credentialing process.

  • In collaboration with the Division Head, works to ensure that quality indicators used for recognition and developmental purposes are met.

Communication Responsibilities –

  • Communicates IHA priorities to Divisional leadership; assures that the organizational and divisional interests are communicated and understood within IHA. Facilitates effective communication with other Divisions and support services.

  • Serves as a conduit to bring divisional questions and issues to the IHA Leadership and/or Governing Board.

  • Attends all meetings as required.

Fiscal Responsibilities –

  • Monitors key metrics across the Division, to include: Practice financial reports, physician and provider productivity. Ensures that variances are investigated, and corrections implemented as required.

  • Reviews data and works in conjunction with the Associate Division Head - Quality to establish annual incentives for all providers. Develops and disseminates standard reports. Maintains healthy financial performance of all sites in the division.

Other Responsibilities –

  • Performs other responsibilities as assigned.


  • Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.

  • Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA’s Employee Handbook.

  • Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems.

  • Maintains strict patient and employee confidentiality in compliance with IHA, HIPAA, COBRA, EMTALA, JCAHO guidelines and other regulations as required by regulating agencies.

  • Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission, core values statement, vision and the IHA Provider Compact.

  • Works effectively as a member of the Quality and Performance Improvement department, Clinical Quality Improvement Committee, Evidence Based Practice Committee, divisional clinical quality meetings, and divisional operating team meetings.

  • Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences, values contributions of all participants.

  • Uses resources efficiently.

  • Responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.


Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.


EDUCATION: MD or DO degree

CREDENTIALS/LICENSURE: Valid, unrestricted license to practice medicine in the State of Michigan; Board certification in internal medicine; Medical staff appointments at St. Joseph Mercy Hospital; a member of, or eligible for, a faculty appointment at the University of Michigan Medical Center.

MINIMUM EXPERIENCE: Must have a minimum of 5 years’ clinical experience, with prior experience in leadership capacity

consistent with the work performed at the Site Medical Director, Associate Division Head or Unit Leader role. Active

practicing physician dedicated to maintaining a .3 FTE clinical role.


The IHA Division of Medical Specialties is a significant enterprise unto itself with a rapidly growing size and geographic footprint. To effectively lead the Division requires a very capable physician executive and very capable Associate Division Heads. The following outlines the skills and attributes of the desired leader(s).

  • Skilled at establishing and maintaining effective working relationships with physician and practitioners, and staff members. Creates a positive professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission, core values statement, vision and the IHA Provider Compact.

  • Proficient at establishing personal and professional credibility, while gaining respect and building confidence within and outside of the organization. He/she will be viewed as highly engaged and visible in both practice and hospital settings. Manages personal professional development, appropriate licensure and certification. Participates in ongoing learning opportunities.

  • Able to articulate and embrace IHA’s values and vision, and this person should be respected for their integrity, adaptability, dependability, maturity, professionalism, judgment and interpersonal skills.

  • This individual should be a natural leader who maintains a sense of humility, while showing a consistent pattern of adding recognizable value to each encounter he/she will face. Gains action on a broad scale by exercising a high degree of initiative, judgment, discretion and decision-making to achieve IHA objectives.

  • An innate ability to assemble and mentor exceptional physician executive and administrative leadership teams that work with passion to develop, refine and accelerate day-to-day improvement and growth activities including enhancement of the patient experience in concert with improved productivity and profitability.

  • Must be a superior communicator; seen as direct and truthful. He/she must possess exceptional confidence when articulating all relevant parties’ perspectives. Effectively engages with physicians by providing valuable insights and logical explanations when faced with difficult questions.

  • Brings a level of empathy and values the impact made on the lives of patients and providers through the effective delivery of healthcare services.

  • Ability to effectively supervise and manage other leaders within the program, as well as provide feedback and guidance to all providers and staff in the division.

  • Knowledge of patient care procedures and organizational policies related to position responsibilities.

  • Ability to work effectively with various levels of organizational members and diverse populations including CEO, Chief Medical Officer, Chief Quality Officer, Chief Operating Officer, Chief Financial Officer, Associate Division Head for Quality, Associate Division Head for Operations, Division Directors, Associate Division Directors, IHA Providers, IHA Administrators, Practice Managers, IHA staff, as well as external customers including patients, family members, vendors, guests, area physicians, SJMHS hospital divisions, SJMHS and UMHS leadership.

  • Good organizational and time management skills to effectively manage multiple priorities and time constraints.

  • Ability to exercise sound judgment and problem-solving skills.

  • Ability to handle patient and organizational information in a confidential manner.

  • Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.

  • Successful completion of IHA competency-based program and “The Customer” within introductory and training period.

  • Responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials; participates in available learning opportunities.


  • Physical activity that often requires sitting or standing, keyboarding, and phone work.

  • Physical activity that often requires extensive time working on a computer.

  • Physical activity that sometimes requires walking, standing, bending, stooping, reaching, climbing, kneeling and/or twisting.

  • Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.

  • Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.

  • Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

  • Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.


This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including blood borne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases is possible. This position requires interaction with people who may have competing priorities, which can result in stress.